Tan Khuong Nguyen
Montreal,Canada
Summary
Experienced IT leader with over 20 years of experience in ERP implementation, application support, IT infrastructure, and cross-functional operations. Skilled in managing critical production systems, resolving incidents, and improving system reliability. Strong track record of leading system deployments, managing multimillion-dollar budgets, and supporting cross-functional teams. Fluent in English and Vietnamese, with strong reading and writing skills in French.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inventory Optimization & ERP Manager
Les Aliments KIM PHAT Inc.
Montréal, QC, Canada
01.2025 - Current
- Inventory Accuracy Management & Improvement
- Inventory Management & Stock Optimization
- Process Enhancement & Sage 300 System Improvements
- Reporting & Decision Support
- Provided day-to-day technical support for end users at the warehouse, including troubleshooting network issues, printers, and ERP access
- Ensured stability of local infrastructure (routers, switches, Wi-Fi, workstations) to support operational continuity
- Coordinated with external vendors for hardware repairs and system upgrades as needed.
CIO
HSM INNOVATION
Montréal, QC, Canada
12.2022 - 12.2024
- Established IT governance and drove digital transformation across R&D, infrastructure, and software delivery.
- Built and led the software development team, overseeing architecture, security, and QA practices.
- Set up DevOps practices, CI/CD pipelines, and guided enterprise-level architecture decisions.
- Aligned IT strategy with business vision to support innovation, cost control, and operational excellence.
- Managing the products, software architect, and database security, and administrating the technological quality assurance.
IT Manager
AEON VIETNAM
Ho Chi Minh City, Vietnam
11.2017 - 09.2022
- Directed nationwide SAP and POS deployments across 20+ retail locations.
- Migrated ERP infrastructure from Malaysia to Vietnam and led full-scale upgrade to SAP S/4HANA.
- Supervised IT systems for new store openings including hardware, software, and surveillance.
- Managed a cross-functional team of over 50 IT professionals.
- Oversaw IT budget exceeding $1M/year; led a $2M SAP transformation project.
- Ensured infrastructure reliability, system compliance, and user support.
Implementation Manager
DEQUA VIETNAM (with Srishti India)
Ho Chi Minh City, Vietnam
03.2012 - 10.2017
- Led the deployment of a hospital ERP (PARAS) for EMR, lab tests, doctor’s prescriptions, and bed management.
- Served as liaison between Vietnamese hospitals and Indian developers to localize features and adapt workflows.
- Worked with department heads and physicians to configure modules and deliver staff training.
- Oversaw system testing, UAT, and implementation across multiple departments.
Assistant to Chief Risk Officer
AN BINH BANK (ABBANK)
Ho Chi Minh City, Vietnam
03.2011 - 03.2012
- Assisted in preparing internal risk and compliance reports.
- Coordinated financial reporting and risk evaluations across departments.
- Supported strategic planning and executive communication.
Client Support Manager
SS&C Technology
Ho Chi Minh City, Vietnam
08.2009 - 03.2011
- Worked on behalf of DSTI, an SS&C Technology affiliate.
- Supported Hi-Portfolio fund systems for Dragon Capital and Vina Capital.
- Facilitated HOSE trading integration for Sacombank Securities.
- Diagnosed software issues and coordinated escalations with Thailand-based team.
- Maintained SLA compliance through effective client communication.
Solution Manager
FUJITSU VIETNAM LIMITED
Ho Chi Minh City, Vietnam
10.2001 - 07.2009
- Led deployment of ERP and HR systems (Glovia, EZ-Manage) for manufacturing and healthcare.
- Conducted system analysis, customization, and full lifecycle support.
- Delivered end-user training and post-implementation technical support.
Education
Executive MBA - Banking & Finance
UAS NW Switzerland
B.Eng - Information Technology
Hong Bang University
B.A - English Linguistics
University of Social Sciences and Humanities
Skills
- Systems: Windows Server, VMware, Active Directory, Veeam, Bitdefender
- Tools: Sage 300, SAP, Power BI, Excel (Advanced), Crystal Reports
- Scripting: PowerShell, SQL, VBA, Python (basic)
- Platforms: ServiceNow, Asana, Jira
- Languages: English (Fluent), Vietnamese (Native), French (Reading/Writing – Good, Speaking – Basic)
Certification
- Certifications: PRINCE2, MCSA 2012, CCNA, VMware vSphere 6
- Cisco Certified Network Associate (CCNA) – expired, previously certified
- Microsoft Certified Solutions Expert (MCSE) – expired, previously certified
TECHNICAL SKILLS
Languages: English (Fluent), Vietnamese (Native), French (Reading/Writing – Good, Speaking – Basic)
CORE COMPETENCIES
- ERP & Application Support (SAP S/4HANA, Sage 300, HRIS)
- Incident Management & Root Cause Analysis
- Process Automation & Reporting (Power BI, Excel Advanced)
- IT Infrastructure (Windows Server, VMware, Networking)
- Healthcare, Retail & Financial Systems Support
- Team Leadership & Budget Oversight ($1M+ annually)
- User Training, Cross-Functional Collaboration
- Scripting (PowerShell, SQL, VBA; Python – learning)
Timeline
Inventory Optimization & ERP Manager
Les Aliments KIM PHAT Inc.
01.2025 - Current
CIO
HSM INNOVATION
12.2022 - 12.2024
IT Manager
AEON VIETNAM
11.2017 - 09.2022
Implementation Manager
DEQUA VIETNAM (with Srishti India)
03.2012 - 10.2017
Assistant to Chief Risk Officer
AN BINH BANK (ABBANK)
03.2011 - 03.2012
Client Support Manager
SS&C Technology
08.2009 - 03.2011
Solution Manager
FUJITSU VIETNAM LIMITED
10.2001 - 07.2009
B.Eng - Information Technology
Hong Bang University
B.A - English Linguistics
University of Social Sciences and Humanities
Executive MBA - Banking & Finance
UAS NW Switzerland