Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanjot Kaur

Saskatoon,SK

Summary

Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.

Overview

6
6
years of professional experience

Work History

Guest Services Supervisor

Holiday Inn
07.2023 - Current
  • Started as Guest Services Representative in July 2023- Got promoted as Guest Services Supervisor on May 2024.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.

Guest Service Representative

Comfort Suites Hotel
03.2023 - 07.2023
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.

Guest Service Representative

Sandman Hotel
09.2021 - 02.2023
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Guest Service Representative

SureStay by Best Western Richmond Vancouver Airport
08.2019 - 08.2021
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Education

BBA - Project Management

Yorkville University
Burnaby, BC
07-2022

Skills

  • Customer service standards
  • Greeting customers
  • Conflict management
  • Customer service
  • Processing payments including direct billings
  • Team management
  • Team Training
  • Accounts payable and receivable auditing

Timeline

Guest Services Supervisor

Holiday Inn
07.2023 - Current

Guest Service Representative

Comfort Suites Hotel
03.2023 - 07.2023

Guest Service Representative

Sandman Hotel
09.2021 - 02.2023

Guest Service Representative

SureStay by Best Western Richmond Vancouver Airport
08.2019 - 08.2021

BBA - Project Management

Yorkville University

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Tanjot Kaur