TANJA JAEGER
Dispatcher/Scheduler
Chilliwack,Canada
Summary
"Accomplished and energetic professional with a proven track record in logistics, operations, and customer service. A dedicated team player who thrives in collaborative environments, with strong organizational and prioritization abilities. Areas of expertise include crew care, stress management, and customer-focused solutions. Passionate about supporting team well-being and productivity through empathetic communication and proactive problem-solving.
Overview
30
30
years of professional experience
Work History
Dispatcher/Scheduler
Denbow Transport
06.2019 - Current
- Efficiently allocate resources and manage schedules to ensure timely deliveries and operations.
- Address customer inquiries, resolve issues, and ensure overall satisfaction.
- Coordinate with mills, suppliers, and yard management to ensure product availability and stock levels are maintained.
- Handle documentation and compliance for international shipments.
- Act as the key point of contact between sales, operations, management, and clients to ensure smooth project execution and positive outcomes.
- Collaborate with shop and fleet managers to ensure timely maintenance, inspections, and operational readiness of vehicles and equipment.
- Utilize industry-standard platforms (Optsy, Salesforce, Samsara, Exact) to manage operations, improve efficiency, and track performance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
Scale Attendant/Office Administrator
Ledcor Forest Products Partnership
09.2016 - 05.2019
- Operated weigh scales to log trucks in and out, ensuring accurate records and smooth workflows.
- Generated daily M3 reports and water inventory reports in both Excel and PDF formats with precision.
- Acted as a liaison with Forestry on all scaling issues, fostering collaboration and resolving concerns promptly..
- Managed Log Boom inventory and invoicing using Excel, maintaining accuracy and organization in records.
Customer Service/Florist
Buckets Fresh Flowers
11.2010 - 08.2016
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Utilized floral design techniques to craft unique floral arrangements.
- Schedule and confirm appointments for clients, weddings and funerals.
General and Operations Manager
Cimtex Industries ISO
01.2002 - 01.2004
- Laid out structure and policies for Production Schedule.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
Production Coordinator
Transcontinental Printing
07.1995 - 11.2001
- Began as Shipper /Receiver
- Promoted to Production Coordinator after One year
- Refined and finalized production information.
- Provide correct production information by a liaison with the plant, sales and all other departments.
- Ensuring that planning and Production is carried out in a time efficient and cost effective manner.
- Organized Press and finishing work schedules in GLOBE TECH Plant software.
Education
High School Diploma -
Queen Elizabeth
Surrey06-1988
Skills
- Customer service
- Decision-making
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Schedule management
- Customer relationship management
- Conflict resolution
- Multitasking and organization
- Critical thinker
- Multitasking
Timeline
Dispatcher/Scheduler
Denbow Transport
06.2019 - Current
Scale Attendant/Office Administrator
Ledcor Forest Products Partnership
09.2016 - 05.2019
Customer Service/Florist
Buckets Fresh Flowers
11.2010 - 08.2016
General and Operations Manager
Cimtex Industries ISO
01.2002 - 01.2004
Production Coordinator
Transcontinental Printing
07.1995 - 11.2001
High School Diploma -
Queen Elizabeth
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