Tanja Dakovic
Port Coquitlam,BC
Summary
Customer service professional with extensive industry experience and a strong focus on customer satisfaction. Proven ability to establish rapport with clients and enhance team collaboration. Specializes in quality improvement, process optimization, and achieving measurable results. Committed to fostering partnerships that drive business growth.
Overview
17
17
years of professional experience
Work History
Supervisor
London Drugs
Vancouver, BC
02.2020 - 06.2020
- Oversaw daily department operations, ensuring smooth workflows and timely task completion.
- Applied leadership and problem-solving skills to enhance team efficiency and workflow organization.
- Boosted customer satisfaction through prompt responses to inquiries and effective issue resolution.
- Enhanced team productivity by establishing efficient workflows and clear performance expectations for staff.
Manager
Access Rent A Car
Vancouver, British Columbia
09.2017 - 02.2020
- Hired, trained and mentored staff to maximize effectiveness
- Conducted monthly inventories of raw materials and components on work floor
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Maintained current knowledge of all facets of operations
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maximized performance by monitoring daily activities and mentoring team of 5 associates
- Trained new employees in specific job requirements
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Customer Service Representative/Manager
Budget Rent A Car
Vancouver, British Columbia
04.2012 - 09.2017
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Processed customer orders and accurately entered into order system
- Responded quickly to customer inquiries, answering questions and offering insight into products
- Completed sales transactions, including all accepted forms of payment
- Addressed guest complaints and resolved issues to promote satisfaction
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
- Improved quality processes for increased efficiency and effectiveness
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained and guided team members to maintain high productivity and performance metrics
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Maintained current knowledge of all facets of operations
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Demonstrated new products, procedures and techniques to employees
Photojournalist
Vox D.o.o.
Zadar, Croatia
10.2008 - 10.2010
- Traveled to locations to capture breaking news photos
- Edited, toned, captioned and uploaded photographs for news publications
- Performed advanced computer processing of images for assignments
- Inspected proofs to ensure quality of prints, adjusting and retouching as necessary
- Managed day-to-day business operations and made strategic decisions
- Pitched photo stories to reporters and editors
- Selected and uploaded photos to online news platform
Cruise Ship Photographer
Image Photo Service
Miami, Florida
08.2005 - 08.2008
- Photographed high-quality images for both print and Internet distribution
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue
- Planned and prepared for all on-location and studio shoots
- Directed guests to photo port location to view and purchase pictures
- Selected and altered secondary photographic features such as backdrops and lighting
- Shot photographs in controlled lab, field and remote environments
Au Pair
Grossman
London
04.2003 - 02.2005
- Hired, trained and mentored staff to maximize effectiveness
- Conducted monthly inventories of raw materials and components on work floor
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Maintained current knowledge of all facets of operations
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maximized performance by monitoring daily activities and mentoring team of 5 associates
- Trained new employees in specific job requirements
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
Education
Commercial Photography
College Of Industry And Handicrafts
Croatia5 2002
Sales And Marketing Diploma
College Of Economies
Croatia5 2003
Skills
- Adaptability and quick learning
- Leadership and management
- Problem-solving skills
- Positive mindset
- Team collaboration
Languages
English
Professional Working
Croatian
Native or Bilingual
Additional Information
Since 2020, I have been at home caring for my two children, with my son born in 2020 and my daughter in 2022. Now that they will be starting kindergarten full time and preschool five days a week, I am very excited to return to work and pursue my own path. Our family has been deeply involved with the Port Coquitlam Community Centre; my son attended preschool there for two years, and my daughter will now be attending as well. I truly appreciate the atmosphere and the wonderful people we have met at the centre. I would be honoured to be part of your community and to have the opportunity to work in such a positive environment.
I look forward to this opportunity with immense gratitude.
Timeline
Supervisor
London Drugs
02.2020 - 06.2020
Manager
Access Rent A Car
09.2017 - 02.2020
Customer Service Representative/Manager
Budget Rent A Car
04.2012 - 09.2017
Photojournalist
Vox D.o.o.
10.2008 - 10.2010
Cruise Ship Photographer
Image Photo Service
08.2005 - 08.2008
Au Pair
Grossman
04.2003 - 02.2005
Commercial Photography
College Of Industry And Handicrafts
Sales And Marketing Diploma
College Of Economies