Taniya Sharma
Delta,Canada
Summary
Customer-focused and detail-oriented professional with experience in retail, hospitality, and administrative environments. Proven ability to handle high-volume customer interactions, process transactions accurately, and resolve concerns efficiently in fast-paced settings. Skilled in relationship building, cross-selling, and maintaining confidentiality of sensitive information. Recognized for strong communication skills, problem-solving abilities, and consistently contributing to team and sales goals. Eager to deliver exceptional service and support customer financial needs in a banking environment.
Overview
4
4
years of professional experience
Work History
Logistics Coordinator & CSR
Transco Freightways LTD
Delta, Canada
01.2025 - Current
- Improved on-time delivery rates through coordination of driver schedules, route planning, and daily dispatch operations.
- Enhanced billing turnaround by arranging PODs, BOLs, and invoices on the same day to streamline operations.
- Organized digital shipment records, reducing document processing delays.
- Trained administrative personnel while ensuring confidentiality of sensitive information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Sales Assistant (Supervisor)
La Vie En Rose
Surrey, Canada
02.2024 - 08.2025
- Assisted 30+ customers every day, increasing sales conversions and customer satisfaction.
- Processed daily POS transaction with 100% accuracy.
- Resolved customer concerns to maintain satisfaction and loyalty
- Led retail operations in the absence of the manager, ensuring workflow continuity and maintaining customer service standards.
- Assisted with customer service tasks during peak hours, supporting team in maintaining service quality.
- Provided front-end service, addressed customer inquiries, and processed transactions to enhance shopping experience.
Customer Service (Team Leader)
Chipotle Mexican Grill
Vancouver, Canada
08.2023 - 02.2024
- Led team to provide timely, friendly, and precise service, enhancing customer satisfaction.
- Managed customer queries and ensured quality dining experiences during peak hours.
- Coordinated shift scheduling, conducted inventory checks, and managed cash handling for efficient operations.
- Ensured compliance with safety and food handling standards, contributing to a safe dining environment.
- Supervised daily operations and ensured team adherence to company standards.
- Trained new staff in customer service and food safety procedures.
- Encouraged teamwork and collaboration among staff to enhance performance.
Administrative Assistant
Precision Industrial Fasteners
Punjab, India
07.2022 - 05.2023
- Scheduled meetings and coordinated logistics to streamline event organization.
- Managed phone calls and resolved customer concerns to enhance front desk operations.
- Enhanced record accuracy and compliance through implementation of structured filing process.
Education
Master of Business Administrations -
University Canada West
Vancouver, BC09.2024
Bachelor of Business Administration -
DAV University
Jalandhar, India05.2022
Skills
- Shipment documentation
- Dispatch support
- Sales support
- Administrative support
- Office Coordination
- Data Entry
- Records Management
- Microsoft 365
- Tailwind Logistics Software
- Time Management
- Multitasking
- Customer Service
- Conflict Resolution
- Communication
- Effective communication
- Customer relationship management
- Effective communication
Timeline
Logistics Coordinator & CSR
Transco Freightways LTD
01.2025 - Current
Sales Assistant (Supervisor)
La Vie En Rose
02.2024 - 08.2025
Customer Service (Team Leader)
Chipotle Mexican Grill
08.2023 - 02.2024
Administrative Assistant
Precision Industrial Fasteners
07.2022 - 05.2023
Master of Business Administrations -
University Canada West
Bachelor of Business Administration -
DAV University