Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taniya Garg

Brampton,ON

Summary

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Loyalty Care Representative

Rogers
Brampton, ON
02.2022 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 99%.
  • Followed up with customers about resolved issues and completed action items and case to maintain high standards of customer service.
  • Effectively communicated with customers about account changes, new launch products or services and potential hardware and plan upgrades.

Food Service Supervisor

Arby’s
Bridgewater, NS
06.2019 - 01.2022
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set schedules for 12-15 staff members by planning and designating shifts and hours.
  • Resolved escalated customer issues and boosted retention rates by 100%.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Diploma - Event Management

Centennial College of Applied Arts And Technology
Scarborough, ON
01.2019

Skills

  • Data Entry and Maintenance
  • Call Documentation
  • Upselling Products and Services
  • Excellent Attention to Detail
  • Computer Proficiency
  • Proficiency in Microsoft Office and G Suite
  • Call Volume and Quality Metrics
  • High-Volume Environments
  • Team-Oriented and Cooperative

Certification

  • Licensed: LLQP

Timeline

Loyalty Care Representative

Rogers
02.2022 - Current

Food Service Supervisor

Arby’s
06.2019 - 01.2022

Diploma - Event Management

Centennial College of Applied Arts And Technology

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Taniya Garg