TANIYA BEDI
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
customer service executive
Vera’s Burger Shack
05.2023 - 08.2023
- Handled front counter for orders and queries
- Handling of payments
- Helping in cooking and sanitation as well.
Executive
DU Digital Technologies for Global
05.2022 - 03.2023
- Managed floor and counters for Visa submission and solved queries of approximately 100 applicants on a daily basis
- High level of attention to detail and accurate documentation abilities
- Possess strong data entry skills
- Trained juniors regarding visa application process
- Ensuring applicant needs are met.
Executive
Rotary Foundation
03.2021 - 09.2021
- Co- ordinate with Rotarians for documents
- Maintaining daily reports and data of donations received
- Banking the cheques after verifying all the information.
Executive
SOTC Travel Limited
02.2020 - 06.2020
- Verifying documents for visa processing of multiple counties like UK, USA, Canada, Europe etc
- Communicating with customers regarding documentation
- Handling customers queries in person or through emails and calls.
Executive
Cox and Kings Ltd
04.2019 - 09.2019
- Assisting clients in obtaining visas, and other documentation
- Reviewing and ensuring that all the information provided by the customer was accurate and correct as per the requirement asked from the embassy
- Supervising the completion of all relevant visa documents
- DU Digital Technologies for Global Visa Center World
Officer
Greece Visa Application Center
01.2018 - 03.2019
- DU works for Global Visa center World which is situated in Greece
- Ensuring all necessary requirements are checked as per the instructions given by the embassy
- Handling walk-in applicants and the complete submission process
- Maintaining daily reports.
Submission officer
VFS Global services Pvt Ltd
04.2016 - 01.2018
- Communicated with applicants in person or through mails and calls
- Double checking the documents before sending it to the embassy
- Making sure the need of the applicant is fulfilled by providing excellent customer service.
Education
Master’s - English
Indira Gandhi National Open University
New, DelhiBachelor’s (B.A - programming in commerce
Delhi University
New, DelhiCertificate in Food Safety Level 1 - Food Safety
BCTI
Skills
- Demonstrated customer service skills
- Flexibility to adapt changes in organization
- Team player but understands to prioritize and manage individual responsibilities
- Excellent communication and customer service skills
- Good PC skills- MS Word, MS excel
Certification
Food safety-Level 1
Languages
English
Professional Working
Punjabi
Professional Working
Timeline
customer service executive
Vera’s Burger Shack
05.2023 - 08.2023
Executive
DU Digital Technologies for Global
05.2022 - 03.2023
Executive
Rotary Foundation
03.2021 - 09.2021
Executive
SOTC Travel Limited
02.2020 - 06.2020
Executive
Cox and Kings Ltd
04.2019 - 09.2019
Officer
Greece Visa Application Center
01.2018 - 03.2019
Submission officer
VFS Global services Pvt Ltd
04.2016 - 01.2018
Master’s - English
Indira Gandhi National Open University
Bachelor’s (B.A - programming in commerce
Delhi University
Certificate in Food Safety Level 1 - Food Safety
BCTI
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