Taniya
Prince Rupert,British Columbia
Summary
Proven Retail Sales Associate and Customer Service Representative with a track record of enhancing customer loyalty and streamlining operations at Dolly Fish Market. Excels in problem-solving and teamwork, significantly improving the shopping experience. Skilled in customer service and retail sales, adept at managing high-stress situations and boosting team efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Dolly Fish Market
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Representative
Giva
01.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Post-Baccaleurate Diploma - Business Management
Coast Mountain College
Prince Rupert, BC12.2025
Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
Serving It Right
Timeline
Retail Sales Associate
Dolly Fish Market
03.2024 - Current
Customer Service Representative
Giva
01.2022 - 11.2023
Post-Baccaleurate Diploma - Business Management
Coast Mountain College
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