Taniya

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handle money tasks like transferring funds, opening accounts, and paying bills following rules, industry laws, and ethical guidelines.
• Listen and figure out what customers need, then suggest ways to help them, keeping their privacy in mind.
• Talk with customers in a friendly way to explain banking options and steps clearly.
• Meet targets and goals by talking about banking services and finishing tasks correctly and on time.
• Make sure customers have a good experience and suggest ways to make things run better where possible.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer
  service.
• Played a crucial role in handling customer complaints and resolving issues by going above and beyond.
• Gained a complete understanding of specific goals, objectives and passed on to other team members.
• Identified risk and ensured prompt action to ensure loss prevention objectives are achieved.

• Ensured store compliance with health and safety regulations.
• Improved productivity through continuous coaching and mentoring team members and promoting a positive
work environment.
• Ensured high level of customer satisfaction through excellent customer service and timely resolving all
queries.
• Staying on top of market trends and proposed innovative ideas to increase sales.
• Responsible for inventory levels , restocking shelves, and reordering products and supplies when needed.
• Promoting strategies for increasing store efficiency , following the store’s budget.
• Conducted personnel performance appraisals to assess training needs and build career paths.

• Maintained a positive work environment by promoting open communication with staff, communicating job
expectations, planning, monitoring, and appraising job results.
• Maintained service quality by enforcing quality and customer service standards.
• Responsible for maintaining store visual standards.

• Resolved quality and customer service problems and
recommending system improvements.

• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Greeting customers and responding to their questions on merchandise.
  Cross-selling products to increase sales.
  Maintained an orderly appearance throughout the sales floor.
• Operating cash registers, managing financial
  transactions, and balancing drawers.