Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Taniya

Brampton,ON

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Domino's Pizza. Excelled in high-stress situations, leveraging exceptional problem-solving and telephone etiquette skills. Achieved significant improvements in customer service metrics through effective team collaboration and innovative customer communication strategies.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Clerk/Customer Service Representative

No Frills
09.2022 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Customer Service Representative

Domino's Pizza
05.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Security Guard

Green Tech Solutions
09.2021 - 02.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Education

Computer System Technician Infra & Serv. - Information Technology

Humber College
Toronto, ON
04.2024

Gita Niketan Awasiya Vidayalaya
Kurukshetra, India
04.2021

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Typing Speed
  • Billing and coding
  • Customer Communication
  • Problem-Solving
  • Microsoft Office
  • Team Collaboration

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Certification

  • Certified [C plus plus with oops], [Haryana State Electronics Development Corporation Ltd.] - [2 Months]

Timeline

Clerk/Customer Service Representative

No Frills
09.2022 - Current

Security Guard

Green Tech Solutions
09.2021 - 02.2022

Customer Service Representative

Domino's Pizza
05.2021 - 07.2022

Computer System Technician Infra & Serv. - Information Technology

Humber College

Gita Niketan Awasiya Vidayalaya

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