Tanishqa Sharma
Toronto,ON
Summary
Motivated service professional eager to leverage strong communication, organizational, and client-focused skills in a dynamic financial services environment. Committed to delivering high-quality service, maintaining accuracy, and supporting positive client experiences through effective collaboration and issue resolution.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Team Leader
Chick Fil-A
Kitchener, Ontario
12.2024 - Current
- Act as the primary point of contact for guest service inquiries, concerns, and escalations, ensuring timely and accurate resolution.
- Manage and prioritize day-to-day service requests, applying sound judgment to escalate issues appropriately when required.
- Collaborate closely with internal teams to resolve operational issues and ensure service standards and timelines are met.
- Maintain accurate service records, logs, and documentation, supporting consistency and accountability.
- Support high-volume operations while maintaining a calm, professional, and client-focused demeanor.
- Assist in training and supporting team members, reinforcing service processes, policies, and quality standards.
- Handle multiple priorities simultaneously while maintaining attention to detail and accuracy.
Trainer
Chick Fil-A
Toronto, Ontario
03.2023 - 12.2024
- Assisted in onboarding new employees through hands-on training and support.
- Monitored employee performance during training to ensure compliance with protocols.
- Conducted feedback sessions with trainees to refine instructional methods and content delivery.
- Designed and developed training materials for new employees in the organization.
- Delivered engaging training sessions on customer service standards and brand values.
Product Analyst Intern
NJ Shah Enviro and Pteroleum
Ahmedabad, India
12.2021 - 05.2022
- Collected and organized product performance and operational data utilizing Microsoft Excel.
- Performed data validation and quality checks to ensure reporting accuracy.
- Prepared Excel reports and PowerPoint presentations for internal product performance reviews.
- Supported regular product update cycles by maintaining current data and documentation.
- Responded to ad-hoc data requests from internal teams efficiently.
- Assisted in tracking changes to product information, ensuring version-controlled records.
- Followed defined reporting processes while enhancing clarity and efficiency.
- Managed multiple tasks concurrently with a focus on detail and organization.
Education
Postgraduate, Business Analytics -
Conestoga College Institute of Technology And Advanced Learning
Kitchener08-2024
Postgraduate, Big Data Solutions Architecture -
Conestoga College Institute of Technology And Advanced Learning
Kitchener08-2023
Bachelor of Science - Computer Science
University of Mumbai
Mumbai, India05-2022
Skills
Programming & Analysis:
Python (Pandas, NumPy), R
Data & Databases:
MySQL, MS SQL Server, Oracle, MongoDB
Reporting & Visualization:
Advanced Microsoft Excel (Pivot Tables, Lookups, Data Validation), Power BI, Tableau
Business & Productivity Tools:
Microsoft PowerPoint, Jupyter Notebook, Jira, Git, Visual Studio
Data Processing & Big Data (Foundational):
Apache Spark, Hadoop, Hive
Cloud Technologies (Foundational):
Microsoft Azure (Azure SQL Database)
Other Technical Skills:
Basic HTML, CSS
Certification
SQL for Data Science - Coursera
Timeline
Team Leader
Chick Fil-A
12.2024 - Current
Trainer
Chick Fil-A
03.2023 - 12.2024
Product Analyst Intern
NJ Shah Enviro and Pteroleum
12.2021 - 05.2022
Postgraduate, Business Analytics -
Conestoga College Institute of Technology And Advanced Learning
Postgraduate, Big Data Solutions Architecture -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
University of Mumbai