Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Tanishqa Handa

Surrey,BC

Summary

Dynamic professional with a proven track record in customer service and psychology, excelling in complaint resolution and training development. At Save On Foods, enhanced customer loyalty through empathetic engagement and effective dispute management. Skilled in recordkeeping and proficient in English, consistently improving team performance and patient outcomes. Demonstrates a strong ability to manage high-stress situations and develop rapport, contributing to significant improvements in client care and service delivery.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Save On Foods
01.2021 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Clinical Psychology Intern

Rise and Counseling Psychotherapy
07.2019 - 12.2019
  • Utilized various psychometric tools to assess patients'' cognitive abilities, emotional functioning, and personality traits, providing valuable insights into their psychological profiles.
  • Improved patient outcomes by implementing evidence-based therapeutic interventions in individual and group sessions.
  • Maintained detailed records of therapy sessions while adhering to strict confidentiality standards as mandated by HIPAA regulations.
  • Maintained accurate and to-code recordkeeping by inputting and updating patient information using Software.
  • Observed clinical psychology staff and attended Number hours of supervision to develop practical knowledge and abilities.
  • Participated in weekly supervision meetings with licensed psychologists to discuss cases and receive feedback on performance improvement areas.
  • Performed intake by conducting interviews to establish key information as well as assessing patients' apparent mental state.
  • Provided consultation services within a multidisciplinary team, offering psychological expertise towards the betterment of overall client care.
  • Contributed to the development of treatment plans for clients, resulting in more effective therapy sessions and better progress tracking.
  • Promoted client autonomy by teaching adaptive coping skills and stress management techniques through psychotherapy sessions.
  • Assisted licensed practitioners in diagnosis and treatment of chemical dependencies and psychiatric conditions such as Type, Type and Type.
  • Conducted diagnostic assessments and formulated diagnoses, ensuring accurate identification of mental health disorders and appropriate treatment planning.
  • Provided case management services for clients with complex needs, ensuring timely access to resources and continuity of care.
  • Assisted in research projects focused on advancing clinical psychology knowledge, contributing to the field''s development and informing best practices.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients, improving overall treatment success rates.

Administrative Assistant

Thinkpoint
07.2018 - 12.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Education

Associates Of Arts - Psychology

Coquitlam College
Coquitlam, BC
12.2022

Skills

Order fulfillment

Languages

English
Full Professional

Timeline

Customer Service Representative

Save On Foods
01.2021 - 12.2023

Clinical Psychology Intern

Rise and Counseling Psychotherapy
07.2019 - 12.2019

Administrative Assistant

Thinkpoint
07.2018 - 12.2019

Associates Of Arts - Psychology

Coquitlam College

Similar Profiles

CREATE PROFILE
Tanishqa Handa