TANISHQ MATHUR
Toronto,ON
Summary
Dynamic graduate with dual degrees in International Business Management and Hotel, Resort, and Restaurant Management. Offering a robust understanding of global market operations coupled with an acute insight into customer service excellence from the hospitality sector. Adept at data-driven decision-making, stakeholder communications, and crafting innovative, customer-centric solutions. Seeking a Business Analyst role to leverage this unique blend of skills, ensuring the bank not only excels in its financial endeavors but also elevates its customer experience to new heights, reflecting the organization's commitment to world-class service. Well-poised to bring both global business strategies and premier customer service insights to the organization's team.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
02.2022 - Current
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Business Development Executive
Collegedunia Web Private
09.2020 - 11.2021
● Sold Online Advertising Solutions to the Universities/Institutes/Training Agencies/ B2B Marketing & Advertising sales through cold calling.
● Generated over $25,000 CAD revenue during my working tenure.
● Handled a team of 5 under my supervision and assigned goals to be completed from time to time and also took complete ownership of the sales process, forecast sales for specific periods and generate the targeted revenues.
● Developed and managed relationships with senior management at companies and educational institutes through email, telephonic or face to face conversations.
● Full expertise in drafting proposals and preparing presentations for the client.
Education
Post Graduate Diploma - Business
Centennial College of Applied Arts And Technology
Scarborough, ON08.2023
Post Graduate Diploma - Hotel, Resort And Restaurant Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2022
Skills
- Strategic Partnership
- Project Management
- Customer Satisfaction
- Competitive Analysis
- Financial Advising
- Consulting
- Microsoft PowerPoint
- Customer Relations
- Problem-Solving Ability
- Customer Relationship Management
- Data Evaluation
- Documentation
- Coordination
Accomplishments
- Loyalty Scholarship for International Alumni : Issued by Centennial College
- Letter of Appreciation in Front Office Department: Issued by Shangri-la Hotel Group
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Crew Member
McDonald's
02.2022 - Current
Business Development Executive
Collegedunia Web Private
09.2020 - 11.2021
Post Graduate Diploma - Business
Centennial College of Applied Arts And Technology
Post Graduate Diploma - Hotel, Resort And Restaurant Management
Centennial College of Applied Arts And Technology
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