Tanishq Dhir
Surrey
Summary
With over 4 years of experience in client relationship management, sales growth, and problem resolution, I offer extensive expertise as a Sales and Customer Service Professional. My skills include developing strong client relationships, addressing pricing inquiries, and providing customized solutions. Throughout my career, I consistently surpassed sales objectives in fast-paced environments, while maintaining high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
True North Management
09.2024 - Current
- Handled customer pricing inquiries competitive rates and service satisfaction.
- Provided tailored solutions based on customer needs, contributing to a 15% revenue increase.
- Managed fast-paced service interactions, assisting 100+ customers daily via phone, email and chats.
- Collected and analyzed customer feedback, improving service quality and business insights.
Sales Account Manager
Solar Power Nation
05.2022 - 11.2023
- Oversaw sales forecasting, goal setting and performance report for all accounts and contacted regular and prospective customers to explain product features
- Improved product sales by 12% for the portfolio managed, which led to a 20% increase in annual revenue
- Cold called 20+ potential clients on a daily basis, with a closing rate of 20% to 30% and exceeded personal sales growth by 25%, generating $7,00,000 in revenue in a single financial year
- Established 32% of personal sales through a referral program, making business brochures and promotional items available to clients along with developing 10+ quotes and reports on a daily basis as per the customer requirements and interests
Sales Account Manager
Octopus Tech Solutions
05.2021 - 12.2021
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline
- Delivered, prepared sales pitch from script and persuaded potential customers to purchase product or service
- Handled approximately 80- 100 inbound and outbound call requests per day to provide existing customer switch answers to questions and schedule appointments
Sales Executive
City Properties
06.2020 - 04.2021
- Developed and deployed marketing collateral to promote properties and derive sales
- Generated leads for sales and rental properties through cold-calls and referrals
- Compiled and updated lists of over 200 properties with details regarding location, square footage, features and more
- Delivered final offers to sellers and prepared contracts, leases, deeds and closing statements, completing 10+ deals for the year
Education
High School Diploma -
Spring Dale Senior School
Bachelors of Hospitality Management - Hospitality
Western Community College
Surrey, BC09-2026
Skills
- Sales Strategy & Execution
- B2B & B2C Sales
- Customer Relationship Management (CRM)
- Lead Generation & Prospecting
- Account Management
- Negotiation & Closing Deals
- Revenue Growth & Sales Target Achievement
- Market Analysis & Business Development
- Client Retention & Upselling
- Team Collaboration & Process Improvement
Accomplishments
- Awarded as the top best seller at Solar Power Nation for 3 consecutive months.
- Had the highest conversion rate of sales per leads assigned for the peak month.
- Derived highest sales for an Ecommerce website at Octopus Tech Solutions.
Languages
English
Hindi
Punjabi
Timeline
Customer Care Specialist
True North Management
09.2024 - Current
Sales Account Manager
Solar Power Nation
05.2022 - 11.2023
Sales Account Manager
Octopus Tech Solutions
05.2021 - 12.2021
Sales Executive
City Properties
06.2020 - 04.2021
High School Diploma -
Spring Dale Senior School
Bachelors of Hospitality Management - Hospitality
Western Community College
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