Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanishkumar Vyas

Toronto

Summary

Computer Programming graduate from Sheridan College with experience as a Technical Support Representative at Concentrix and over a year in retail sales. Proficient in troubleshooting, network configuration, customer service, and adapting to new technologies. Excelled in providing exceptional customer service, overseeing transactions, training staff, and driving product upsells as a Cash Supervisor/Cashier at pik n go shoppe. Currently seeking a position in technical support or systems support to leverage problem-solving abilities and contribute to enhanced client satisfaction.

Overview

1
1
year of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Technical Support Representative

Concentrix
12.2024 - Current
  • Provided technical support for a wide range of hardware and software issues to customers via phone, email, and live chat
  • Diagnosed and resolved technical problems related to operating systems, network connectivity, and software installations, improving issue resolution efficiency by 25%
  • Installed and configured software and hardware components for clients, ensuring seamless integration with existing systems
  • Acted as the first point of contact for customers, troubleshooting issues related to hardware, software, and network setups, handling up to 50+ inquiries daily
  • Documented and tracked all support requests in a ticketing system, ensuring proper escalation when necessary
  • Collaborated with Tier 2 and Tier 3 support teams to resolve complex technical issues, improving overall customer satisfaction by 20%
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Supervisor/cashier

PIK N GO SHOPPE
01.2024 - 03.2025
  • Processed customer transactions efficiently and accurately, handling cash, credit, and debit payments
  • Provided excellent customer service by assisting with inquiries, resolving issues, and ensuring a positive shopping experience
  • Balanced the cash register at the end of each shift, ensuring accurate accounting and reporting of daily transactions
  • Utilized point-of-sale (POS) systems effectively to manage sales transactions and returns
  • Demonstrated leadership by training new cashiers on POS system usage and customer service protocols, ensuring a smooth onboarding process and maintaining high service standards
  • Handled Western Union transactions, assisting customers with money transfers and ensuring compliance with financial regulations
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.

Education

Diploma - Computer Programming

Sheridan College
Brampton, ON
01.2023 - 04.2024

Skills

Troubleshooting & Diagnostics

Help Desk & Ticketing Systems

Software & Hardware Installation

Remote Support Tools

Customer Service

Communication

Problem-Solving

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Timeline

Technical Support Representative

Concentrix
12.2024 - Current

Supervisor/cashier

PIK N GO SHOPPE
01.2024 - 03.2025

Diploma - Computer Programming

Sheridan College
01.2023 - 04.2024

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Tanishkumar Vyas