Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
References
Timeline
Generic

Tanishkpreet Kaur

Surrey,BC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and enthusiastic HR Professional with a Diploma in human resources management, expected to graduate in June,2024. Excellent Client – relation and problem-solving skills with prior experience in customer service for 2 years ; displaying cooperative and collaborative approach to handle work efficiently and effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Consulting Project

ICBC
North Vancouver
02.2023 - Current
  • Developing an innovative connect workshop for all the new hires at ICBC beginning their leadership roles in the firm.
  • Assisting the organization by evaluating the current onboarding program and filling in the gaps that are existing
  • Working closely with stakeholders at all levels of the organization to gather input, feedback, and requirements for the new onboarding system, ensuring alignment with organizational goals and priorities
  • Developing training materials and resources for end-users, including leaders and HR professionals, to facilitate a smooth transition to the workshop.

Vice - President

British Columbia Institute of Technology (BCIT)
Burnaby
01.2023 - 01.2024
  • Spearheaded the club and coordination of club activities, including guest speaker events, workshops, and networking sessions, fostering a vibrant community for business enthusiasts
  • Increased club membership by 30% and facilitated valuable connections between students and industry professionals
  • Provided assistance in resolving conflicts between stakeholders or within the community.
  • Managed social media campaigns to reach target audiences with key messages.

Customer Service Representative

Chit Cleaning Services
Burnaby
10.2022 - 12.2023
  • Built and maintained positive customer relationships by actively listening to their concerns, empathizing with their situations, and proactively offering solutions, displaying excellent communication skills
  • Provided exceptional customer support via various channels such as phone, email, and live chat, ensuring timely and accurate resolution of inquiries, complaints, and issues
  • Promptly met and greeted service customers in a friendly and courteous manner by listening to their complaints in a patient way.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Guest Experience Associate

Aritzia
Vancouver
08.2021 - 08.2022
  • Utilized problem solving skills when resolving conflicts between guests or employees.
  • Collaborated with other team members to maintain high levels of customer satisfaction.
  • Answered incoming telephone calls promptly, courteously, and made every effort to satisfy the callers inquiry and customer complaints.
  • Built relationships with customers through friendly conversations and follow-up calls or emails after purchases were made.

Education

Diploma - Human Resource Management

British Columbia Institute of Technology (BCIT)
Burnaby, BC
06.2024

Certificate - Business Administration

British Columbia Institute of Technology (BCIT)
Burnaby, BC
01.2022

Skills

  • Community Engagement
  • Strategic Planning
  • Team Collaboration
  • Time Management
  • Interpersonal Skills
  • Customer Relations
  • Detail Oriented
  • Work Planning and Prioritization

Websites

Affiliations

  • Attended over 50 networking events organized by our Institution as well as by my community.
  • An extrovert person who is always ready to know and meet diverse individuals.
  • Volunteered in community service activities like plastic-picking from around English-Bay Beach and a youth worker.

Certification

  • Certificate for excellence in Microsoft Office.
  • Certificate in Supervising for Safety by WorkSafeBC.
  • Certificate for completing TCPS -2 provided by Government of Canada.

References

References available upon request.

Timeline

Business Consulting Project

ICBC
02.2023 - Current

Vice - President

British Columbia Institute of Technology (BCIT)
01.2023 - 01.2024

Customer Service Representative

Chit Cleaning Services
10.2022 - 12.2023

Guest Experience Associate

Aritzia
08.2021 - 08.2022

Diploma - Human Resource Management

British Columbia Institute of Technology (BCIT)

Certificate - Business Administration

British Columbia Institute of Technology (BCIT)

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Tanishkpreet Kaur