Tanisha M. Franklin
Customer Service Representative
Salida,CA
Summary
Dedicated and personable individual with 10+ years of experience delivering exceptional support in fast-paced environments. Skilled in resolving customer inquires, managing complaints, and providing tailored solutions to enhance customer satisfaction. A hardworking individual, consistently going above and beyond to ensure tasks are completed efficiently and to the highest standard.
Overview
12
12
years of professional experience
Work History
Fulfillment Center Associate
Amazon Fulfillment Center
Tracy, CA
08.2019 - Current
- Picking, scanning and placing items in storage shelves in a fast and efficient manner
- Maintain a minimum rate of scanning and putting away items ( around 450 items an hour )
- Place items in the correct sized shelves/slots/bins for storage
- Keep items in the bins organized, with safety in mind
- Keep the work station clean and clutter - free
- Follow proper safety protocols
- By wearing safety vest, proper PPE and composite toe shoes
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards
- Assisted in training new hires on company procedures
Service Specialist
Lucky California
San Jose, CA
10.2016 - 05.2019
- Interact with customers
- Bag groceries
- Improved customer satisfaction by addressing and resolving service-related issues
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time
- Cleaning the isles by preforming store sweeps
- Collect carts
- Help customers to their car
- Recover a yearly raise
- Pass all secret shopper tests
Floral Designer
Native Floral
San Jose, CA
02.2016 - 09.2016
- Arrange both real and artificial flowers for display, occasions and/or homes
- Fill special orders for holidays or other occasions
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts
- Work with clients to full their vision for weddings, funerals, or celebrations and events
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Cut Stem at proper length
- Discard wilting or dead arrangements
- Keep flowers watered and fresh
- Unpack flowers and prepare for storage
- Deliver flowers to clients if necessary
Teachers Assistant
Kiddie Academy
San Jose, CA
07.2015 - 12.2015
- Lead classroom activities
- Confer with parents on children's progress in the absence of the teacher
- Planned, prepares and developed various teaching aids for use in the classroom including activity sheets, drawings and similar handouts
- Aid the teacher in planning and preparing for daily activities
- Assisted the teacher in preparing lesson outlines and plans
- Support children or adults individually or in groups with lesson assignments
- Performs miscellaneous job-related duties as assigned
- Make sure all areas of the classrooms are cleaned at the end of the day
Cashier
Home Depot
San Jose, CA
10.2013 - 05.2015
- Greet customers as the arrived and thanked them as they left
- Helped customers to the required merchandise throughout the store and look up information for online purchases
- Processed returns while adhering to the company's policy
- Advise customers about upcoming sales and promotions
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Scan items and ensure pricing is correct
- Take coupons and scan correctly
- Dispense correct change
- Take money in the form of cash, credit card, or check
- Process returns and check to see if items are damaged
Education
High Scool Diploma -
Independence Adult Center
San Jose, CA 09.2013 - 7 2014
Stellar Career College
Modesto, CA 11.2019 - 7 2020
Skills
- Excels at understanding concerns through careful listening
- Able to handle sensitive situations with diplomacy and tact
- Works effectively in cross-functional teams
- Efficient in prioritizing tasks and meeting deadlines
- Thrives in fast-paced, changing settings
- Careful and methodical in completing task
- Maintains a positive attitude in all interactions
Timeline
Stellar Career College
11.2019 - 7 2020
Fulfillment Center Associate
Amazon Fulfillment Center
08.2019 - Current
Service Specialist
Lucky California
10.2016 - 05.2019
Floral Designer
Native Floral
02.2016 - 09.2016
Teachers Assistant
Kiddie Academy
07.2015 - 12.2015
Cashier
Home Depot
10.2013 - 05.2015
High Scool Diploma -
Independence Adult Center
09.2013 - 7 2014
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