Tanisha Singhania
Scarborough,ON
Summary
I am a Design Management student and I am looking for a part time job in customer service. I am a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Interior designer
NVA Constructions private Limited
03.2021 - 08.2023
- Responsible for handling customer queries
- Arranging client meetings with the dealers
- Assisting customers in product selection
- Attending customer feedback and solving their queries.
- Maintained accurate records of customer interactions and transactions.
Kitchen Designer
Kitchen Decor
09.2020 - 02.2021
- Collaborated with clients to understand their needs and preferences for their modular kitchen
- Provided technical support to the customers
- Maintained strong communication with clients throughout project development stages
- Compiled customer feedback into reports which were used as a part of continuous improvement initiatives.
- Maintained a library of catalogs featuring cabinetry, countertops, tile, flooring, lighting, and other products.
- Built relationships with vendors in order to source the best materials at competitive prices.
- Resolved issues related to products and services between clients, vendors and the design team.
Interior designer
RK Associates
07.2018 - 02.2020
- Assisted customers with the product selection
- Consulted with clients regarding budget constraints
- Clients problem solving
- Developed design plans for commercial and residential projects
- Arranged meetings between customers and contractors.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Followed up with customers after purchase to ensure satisfaction.
Interior Design Intern
Surbim consultancy
09.2017 - 05.2018
- Attended client meetings to discuss design preferences and budget constraints
- Attended customer requests and queries
- Direct dealings with clients
- Provided support during installation process by coordinating deliveries and ensuring quality standards were met.
- Maintained high levels of customer service satisfaction.
- Ensured customer receive the services in a timely and accurate manner
- Acted as a link between clients, design team, vendors, installers and third party agent.
- Resolved issues and satisfied the needs of the clients by providing them after sale services.
Internship
Canadian contemporary school of Art
- Assisting an Architect under affordable student accommodation project
- Conducting meetings with the clients
- Assisting clients with the material work
- Attending customer feedback and solving their queries.
- Supported customer experience by directing individuals to sections of store with preferred products, managing inventory and adjusting records of item availability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Resolve the queries related to products and services between customers and the vendors
Education
Post Graduation in Design Management -
George Brown college
B.S.C in Interior Designing -
Techno India University
Skills
- Problem solving
- Effective communication skills
- Learning skills
- Technical skills
- Customer Relations
- Strong organizational skills
- Time management skills
- Teamwork
- Attention to detail
- Adaptability skills to work in different roles
- Software skills
Certification
- Beginners level Delf exam for french language
Timeline
Interior designer
NVA Constructions private Limited
03.2021 - 08.2023
Kitchen Designer
Kitchen Decor
09.2020 - 02.2021
Interior designer
RK Associates
07.2018 - 02.2020
Interior Design Intern
Surbim consultancy
09.2017 - 05.2018
Internship
Canadian contemporary school of Art
Post Graduation in Design Management -
George Brown college
B.S.C in Interior Designing -
Techno India University
- Beginners level Delf exam for french language
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