Tanisha Scott

Customer Service Agent| Westjet Airlines

• Customer Service: Guests Experience, problem-solving, conflict
• De-escalation, active listening, handling challenging situations
• Communication: Clear verbal and written communication when facing guests.
• Operational: check-in procedures, baggage handling, gate operations, ticketing, public addressing announcements.
• Other : Multitasking, time management, reliability, teamwork, adaptability to the shift work and hours.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.

• Supervised an average of fifteen employees in daily business operations to serve a capacity of over two hundred customers.
• Controlled handling of cash daily, ensuring that servers' cash outs were properly done Directed seating of customers in a strategic manner through coordination in a team of three hosts.
• Continually monitored restaurant and lounge operations to guarantee exceptional service for all patrons.
• Responsible for nightly lock up and closing duties following safety protocols.
• Monitored employee operations in front and back of house ensuring compliance with internal policies, regulations, and food safety guidelines.
• Organized maintenance projects to improve overall cleanliness and appearance of the restaurant.
• Developed staff cleaning schedule and task list to guarantee completion of assigned duties.
• Completed a variety of projects including, interior and exterior painting, gardening, seasonal decorating, and organization of restaurant spaces.
• AGLC ProServe Certified Microsoft Office Lightspeed Restaurant POS

• Performed overnight detail cleaning services to ensure maintenance and sanitization of the restaurant.
• Deep cleaned dining room with a capacity of two hundred customers, four washrooms, kitchen and kitchen equipment, and lounge and reception areas on a nightly basis.