Summary
Overview
Work History
Education
Skills
Timeline
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TANISHA PATTERSON

TANISHA PATTERSON

Windsor,Canada

Summary

Well-qualified manager within multiple roles surrounding customer service, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

PROPERTY MANAGER & LEASING AGENT

YORK PROPERTY
05.2024 - Current
  • Enforce lease agreements
  • Preparing and managing budgets
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Responding to all inquiry's on multiple platforms
  • Screen potential tenants
  • Collecting rent, dealing with late payments, and handling operating expenses
  • Prepare vacant units
  • Supervise on-site employees
  • Communicating effectively with tenants, owners, contractors, and other stakeholders
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

MACHINE ASSOCIATE

VISTA PRINT
10.2023 - 06.2024
  • Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
  • Proficiency in inventory software, databases and systems
  • Keep a clean and safe working environment and optimize space utilization
  • Perform inventory controls and keep quality standards high for audits
  • Receive and process warehouse stock products (pick, unload, label, store)
  • Counting and confirming inventory
  • Inspecting products for defects and damages
  • Organizing and maintaining inventory and storage area
  • Collaborated with team members to complete large-scale printing jobs on time and within budget constraints.
  • Maintained accurate inventory records, ensuring adequate stock levels for ongoing projects.
  • Streamlined order processing by implementing a digital system to track client requests from submission to completion.
  • Ensured timely completion of projects by effectively managing workload and prioritizing tasks.
  • Managed multiple projects simultaneously while maintaining strict attention to detail and meeting all deadlines.
  • Optimized production schedules to meet tight deadlines without sacrificing quality or accuracy.
  • Set up and operated printing press machines.

CUSTOMER CARE REPRESENTATIVE

TEPPERMAN'S
04.2021 - 10.2023
  • Handling many different situations, to resolve issues with purchased product, delivery, and damage to the product and/or home
  • Constantly taking inbound calls while multitasking through multiple systems
  • Able to guide a customer verbally to gain details to describe what I cannot visually see
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Answered average number of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Managed timely and effective replacement of damaged or missing products
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Calculated correct order totals, updated accounts and maintained detailed records
  • Followed up with customers about ongoing issues
  • Returned purchased items to correct shelf locations remotely
  • Mailed documentation to clients
  • Scheduled appointments and conducted follow-up calls to clients
  • Responded to emails and other correspondence to facilitate communication
  • Entered data into software system and updated customer contacts with information to keep records current
  • Assuring every call is documented on the customers account
  • Made contact with insurance carriers to discuss policies
  • Calculated adjustments, premiums, and refunds
  • Ordered parts and managed inventory of spare parts
  • Deescalating irate customers

BARTENDER

PANACHE ULTRA LOUNGE
07.2021 - 01.2022
  • Making alcoholic and non alcoholic drinks in a timely manner
  • Giving recommendations on food and beverage options, whether it is listed on our menu or not, will go through lengths to help make the customer happy
  • Attention to detail, ensuring orders are correct and the guest experience is unforgettable
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers
  • Placed orders for spirits, beer, wines and mixers
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
  • Organized bar inventory and storage procedures to keep stock within optimal levels
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Certifications: Smart serve

AT&T CALL CENTER MANAGER

SUTHERLAND
08.2019 - 04.2021
  • Receiving ongoing inbound calls
  • Can communicate verbally difficult tasks that walks the customer through troubleshooting to identify the source of issue
  • Works with many tools through softwares and browsers
  • Very knowledgeable on technology such as phones, laptops, TVs etc
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Maintained up-to-date knowledge of product and service changes
  • Communicated professionally with colleagues, freelancers and clients
  • Trained new personnel regarding company operations, policies and services

SUPERVISOR

TIM HORTONS
05.2017 - 10.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employee performance and coached/ trained to improve weak areas
  • Maintained compliance with company policies, objectives and communication goals
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Performed annual evaluations and reviews for large staff of employees

Hostess

Boston Pizza
01.2017 - 11.2017
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Ensuring customer is comfortable while offering daily specials
  • Planned and executed guest parties by organizing menus, spaces and special requests
  • Kept detailed payment records throughout shift to complete cash and card payments
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times

KITCHEN ASSISTANT

PANACHE ULTRA LOUNGE
07.2015 - 06.2016
  • Routinely carried large loads of dishes to kitchen for washing
  • Checked and maintained an adequate supply of napkin rolls and menus
  • Stocked and maintained cleanliness of stations
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment
  • Consistently kept kitchen areas clean and free of debris and waste
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness

Education

High School Diploma -

KENNEDY
WINDSOR
06-2016

Skills

  • Property Management
  • Customer service-focused
  • Tenant relations
  • Staff Management
  • Leasing and sales
  • Maintenance knowledge
  • Tenant and eviction laws
  • Adaptable
  • Accounting operations
  • Payment Collection
  • Microsoft Office
  • Organizational Skills

Timeline

PROPERTY MANAGER & LEASING AGENT

YORK PROPERTY
05.2024 - Current

MACHINE ASSOCIATE

VISTA PRINT
10.2023 - 06.2024

BARTENDER

PANACHE ULTRA LOUNGE
07.2021 - 01.2022

CUSTOMER CARE REPRESENTATIVE

TEPPERMAN'S
04.2021 - 10.2023

AT&T CALL CENTER MANAGER

SUTHERLAND
08.2019 - 04.2021

SUPERVISOR

TIM HORTONS
05.2017 - 10.2019

Hostess

Boston Pizza
01.2017 - 11.2017

KITCHEN ASSISTANT

PANACHE ULTRA LOUNGE
07.2015 - 06.2016

High School Diploma -

KENNEDY

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TANISHA PATTERSON