Tanisha Lock-Rowe
Montreal,QC
Summary
Proven track record of enhancing customer experiences at Uphoria, showcasing strong multitasking and clear communication skills. Excelled in high-volume environments, significantly improving service efficiency. Demonstrated exceptional organizational ability and reliability, adept in both English and French. Committed to achieving results through a service-oriented mindset and a focus on safety and quality standards.
Overview
5
5
years of professional experience
Work History
Office Clerk
Co-op Food Store
Kuujjuaq, QC
06.2024 - 08.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Demonstrated a commitment to continuous improvement by proactively identifying areas where processes could be optimized and presenting solutions to supervisors or team members for consideration.
Attendant Care Worker
Isuarsivik Regional Recovery Center
Kuujjuaq, QC
05.2024 - 07.2024
- Assisted in maintaining a structured daily routine for clients while addressing their unique preferences and cultural considerations.
- Contributed to a supportive atmosphere within the caregiving team through effective
- Documented detailed progress notes, maintaining accurate records of client health status.
- Ensured client safety through constant monitoring and timely reporting of any incidents or concerns.
- Utilized problem-solving skills when faced with challenging situations involving physical or emotional stressors impacting clients.
- Administered medications according to physician instructions, ensuring proper dosage and adherence to schedule.
Bartender
Uphoria
Niagara Falls, ON
02.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Order/Non-Inventory Receiver
Good Food
Montreal, QC
12.2021 - 12.2022
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Childcare Educator
Iqitauvik Daycare
Kuujjuaq, QC
01.2020 - 06.2020
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
Education
High School Diploma -
Marymount High School
NDG, Quebec06.2004
Skills
- Strong multitasking
- Customer Service
- Clear and effective communication
- Outgoing Personality
- Organizational ability
- Service-oriented mindset
Languages
English Fench
Native or Bilingual
Timeline
Office Clerk
Co-op Food Store
06.2024 - 08.2024
Attendant Care Worker
Isuarsivik Regional Recovery Center
05.2024 - 07.2024
Bartender
Uphoria
02.2022 - 02.2023
Order/Non-Inventory Receiver
Good Food
12.2021 - 12.2022
Childcare Educator
Iqitauvik Daycare
01.2020 - 06.2020
High School Diploma -
Marymount High School