Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Amazon
Amazon
Beaumont, CA
01.2021 - Current
Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
Adapted quickly to fast-paced settings, maintaining productivity and focus on objectives.
Leveraged strong interpersonal skills to enhance teamwork dynamics and maintain productivity in both individual and group assignments.
Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
Sales Associate/Cash Handler
Old Navy Temecula Promenade, Ca
Temecula, Ca
08.2017 - 01.2021
Executed register management tasks, including transaction processing and override approvals, to ensure accurate financial operations and maintain operational efficiency.
Conducted comprehensive training sessions for more than 30 new hires on effective handling of POS transactions, ensuring seamless processing of credit, cash exchanges, returns, and refunds.
Implemented strategic selling techniques to successfully open 300+ store brand credit cards and rewards programs, contributing to an increase of $100,000 in annual revenue.
Enhanced customer shopping experience by leveraging product knowledge to provide personalized recommendations, directly contributing to increased sales revenue.
Front Desk Receptionist
Massage Envy Vista, Ca
Vista, Ca
07.2018 - 01.2019
Greeted customers and managed check-ins and check-outs, staying informed about services and deals to enhance customer experience and support business revenue.
Handled confidential client records and completed data entry while maintaining an organized and clean workspace.
Managed high call volume and scheduled multiple therapist appointments daily to improve customer loyalty.
Executed cleaning SOP for laundry, room tidying, and equipment supply to facilitate smooth transitions between client appointments.
Sales Associate
Charlotte Russe Escondido, Ca
Escondido, Ca
11.2017 - 07.2018
Streamlined inventory management and optimized seasonal displays to elevate customer shopping experience.
Identified and addressed customer preferences, ensuring quality service and facilitating optimal style choices to support sales objectives.
Executed POS system operations for sales returns and exchanges, ensuring efficient transaction management.
Monitored and updated knowledge of current promotions to enhance customer communication accuracy.
Education
Psychology
California University State San Marcos
San Marcos
03-2022
Skills
Customer service expertise
Data-driven marketing
Interpersonal communication
Data analysis
Effective problem resolution
Team-oriented approach
Supportive interpersonal skills
LEADERSHIP EXPERIENCE
A Step Beyond Tutor January 2020- March 2020
Modeled time management skills for the children to efficiently complete their homework and get to their dance practice.