Tanisha Kundra
Halifax,Nova Scotia
Summary
Customer service professional with near about 3 years of experience in fast-paced telecom and retail environments, including leadership as an Assistant Manager. Skilled in handling high-volume customer inquiries, resolving complex issues, and delivering positive outcomes with empathy and professionalism. Recognized for strong communication, active listening, and de-escalation skills, with proven ability to manage multiple priorities and perform under pressure. Proficient in MS Office and CRM systems, with a commitment to exceeding customer expectations and contributing to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager - Sales & Customer Relations
Wireless DNA
Halifax, Nova Scotia
01.2025 - Current
- Managed daily operations, including staff supervision, customer support, and sales oversight in a high-traffic wireless retail environment.
- Processed service requests, billing inquiries, upgrades, and troubleshooting with a customer-first approach.
- Handled escalations with professionalism, de-escalating tense situations while ensuring compliance with company policies.
- Consistently exceeded sales and service targets, achieving recognition for outstanding customer care.
- Trained and coached new employees, improving team efficiency and customer satisfaction scores.
- Maintained accurate records and reports using MS Office and CRM tools.
Team Lead & Customer Service Representative
Cineplex
Scarborough, ON
01.2023 - 01.2025
- Led a team of cast members to provide high-quality guest service in a fast-paced entertainment environment.
- Scheduled shifts, tracked attendance, and delegated tasks to ensure efficient daily operations.
- Managed opening and closing duties, including cash reconciliation, inventory tracking, and incident reporting.
- Addressed customer inquiries and complaints with professionalism and empathy, ensuring issue resolution.
- Participated in training and mentoring of new hires, promoting a culture of service excellence.
- Supported marketing and promotional initiatives through accurate product knowledge and upselling strategies.
Education
Postgraduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College
TorontoBachelor of Science -
Guru Nanak Dev University
IndiaSkills
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Strong Verbal & Written Communication
- Problem Solving & Decision Making
- Active Listening & Empathy
- Time Management & Multitasking
- Proficiency in MS Office & CRM Systems
- Adaptability in Fast-Paced Environments
Certification
Certified Associate in Project Management (CAPM), 01/01/24
Timeline
Assistant Manager - Sales & Customer Relations
Wireless DNA
01.2025 - Current
Team Lead & Customer Service Representative
Cineplex
01.2023 - 01.2025
Postgraduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College
Bachelor of Science -
Guru Nanak Dev University
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