Tanisha Handsor

Managed multiple properties simultaneously. Screen potential tenants, enforce lease agreements. Responding to all inquiry's on multiple platforms. Preparing and managing budgets. Communicating effectively with tenants, owners, contractors, and other stakeholders Prepare vacant units. Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Collecting rent, dealing with late payments,

Supervise on-site employees.

Improved community engagement by organizing tenant appreciation events and feedback sessions.

Set up and operated various press machines.Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship). Proficiency in inventory software, databases and systems

Perform inventory controls and keep quality standards high for audits. Counting and confirming inventory. Inspecting products for defects and damages. Collaborated with team members to complete large-scale printing jobs on time and within budget constraints. Managed multiple projects simultaneously while maintaining strict attention to detail and meeting all deadlines.

Handling many different situations, to resolve issues with purchased product, delivery, and damage to the product and/or home. Constantly taking inbound calls while multitasking through multiple systems.

Answered average number of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Calculated correct order totals, updated accounts and maintained detailed records. Assuring every call is documented on the customers account. Made contact with insurance carriers to discuss policies. Calculated adjustments, premiums, and refunds. Deescalating irate customers.

Making alcoholic and non alcoholic drinks in a timely manner. Giving recommendations on food and beverage options, whether it is listed on our menu or not, will go through lengths to help make the customer happy.

Attention to detail, ensuring orders are correct and the guest experience is unforgettable. Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.

Placed orders for spirits, beer, wines and mixers.

Led daily team meetings to review performance, set targets and motivate staff. Very knowledgeable on technology such as phones, laptops, TVs etc. Boosted first-call resolution rates by equipping agents with comprehensive product knowledge and troubleshooting skills through ongoing training workshops.

Receiving ongoing inbound calls while working with many tools, through software's (CRM) and browsers.

Use critical thinking to break down problems, evaluate solutions and make decisions.

Evaluated employee performance and coached/ trained to improve weak areas. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Handled customer complaints, resolved issues and adjusted policies to meet changing needs. Maintained compliance with company policies, objectives and communication goals.

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members. Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Cultivated positive guest relations by managing information and orchestrating speedy seating. Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times. Planned and executed guest parties by organizing menus, spaces and special requests.

Kept detailed payment records throughout shift to complete cash and card payments. Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.