Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Volunteer Experience
Blog
Global Impact Interest
Affiliations
Timeline
Generic

Tanisha Das

Edmonton,Canada

Summary

Dynamic and globally-minded healthcare administrator with a background in clinical dentistry, healthcare operations, and case management. Passionate about patient advocacy, ethical research, inclusive leadership, and strengthening public health systems. Demonstrated ability to navigate multicultural environments, work with vulnerable populations, and lead administrative teams toward impactful healthcare delivery. Equipped with certifications in privacy, research ethics, and leadership in healthcare. Seeking opportunities to create a global impact within international organizations committed to equity, inclusion, and sustainable health systems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager Coordinator

Alberta Blue Cross
Edmonton, Canada
01.2024 - Current
  • Ensured timely resolution of up to 30 daily disability claims, maintaining adherence to privacy regulations.
  • Collaborated with healthcare providers, Service Canada, and payment specialists to process CPPD packages, ensuring effective claims management and client satisfaction.
  • Engaged in regular communication with stakeholders, including claimants, medical professionals, and internal teams, to resolve disputes, update records, and ensure eligibility requirements were met.

Client Care Coordinator

Bayshore HealthCare
Edmonton, Canada
07.2022 - 12.2022
  • Facilitated seamless coordination between patients and healthcare professionals by matching clients with the most appropriate caregivers, licensed practical nurses, and based on their specific needs and qualifications.
  • Worked closely with Alberta Health Services (AHS) case managers to streamline care delivery for diverse and vulnerable populations, ensuring patient needs were met efficiently and effectively.
  • Administered client intake, assessment, and follow-up procedures to ensure continuity of care, while maintaining a high standard of customer service and compliance with healthcare regulations.

Specialist – Customer Service & Sales (Seasonal)

Apple Inc. Canada
, Canada
08.2021 - 01.2022
  • Provided exceptional customer service to a diverse clientele, offering tailored solutions for product issues, troubleshooting, and inquiries in a fast-paced retail environment.
  • Contributed to sales goals by effectively cross-selling products and services, ensuring customers were informed and satisfied with their purchases.
  • Assisted in store operations, including inventory management and visual merchandising, ensuring a smooth and efficient customer experience.

Comfort Care Aide – Dementia Unit (Contract)

Covenant Health Canada
, Canada
04.2021 - 08.2021
  • Delivered compassionate support to patients with dementia, providing companionship and monitoring for signs of physical or emotional distress.
  • Assisted in daily activities, including feeding, grooming, and mobility support, ensuring the comfort and dignity of patients while adhering to health protocols.
  • Collaborated with clinical staff to report changes in patient condition and contributed to developing individualized care plans tailored to patient needs.

Clinical Coordinator

Apollo Dental – Apollo Hospitals
11.2019 - 12.2020
  • Coordinated the daily operational functions of the dental clinic, including patient scheduling, resource allocation, and management of dental teams, ensuring optimal efficiency.
  • Managed patient records and insurance documentation, ensuring compliance with regulatory standards and streamlining billing processes.
  • Played a key role in improving clinic operations by identifying bottlenecks and implementing process improvements, resulting in increased patient throughput and satisfaction.

Clinic Admin In-Charge

Sabka Dentist
05.2019 - 10.2019
  • Led administrative functions of a busy dental practice, managing appointment scheduling, patient communications, and staff coordination to ensure a smooth workflow.
  • Oversaw insurance claims, verifying patient information, and liaising with insurance companies to resolve discrepancies, improving claim processing time.
  • Developed and maintained detailed reports on clinic performance, including financial tracking and patient demographics, contributing to data-driven decision-making.

Center Coordinator

Axiss Dental
10.2018 - 04.2019
  • Supervised day-to-day operations of the dental center, ensuring effective communication between departments, and streamlined scheduling to minimize patient wait times.
  • Managed financial records, including billing, payments, and reimbursements, maintaining accuracy and compliance with financial regulations.
  • Ensured the clinic's adherence to quality standards and regulatory guidelines, conducting regular audits to ensure compliance with industry practices.

Administrative Assistant

Orthodontic and Maxillofacial Clinic
08.2017 - 08.2018
  • Coordinated patient appointments, ensuring accurate records were maintained and that patients received timely services, reducing waiting times.
  • Managed patient data, ensuring confidentiality and compliance with healthcare privacy regulations while facilitating seamless communication between patients and clinical staff.
  • Supported daily office operations, including inventory management, vendor coordination, and preparation of office materials, contributing to a well-organized and efficient clinical environment.

Education

Master’s in Leadership - Healthcare

Trinity Western University
Canada
07.2022

Bachelor’s in Dental Surgery -

Rajiv Gandhi University of Health Sciences
India
07.2017

Skills

  • Inclusive Leadership
  • Strategic Coordination
  • Case Management
  • Research Ethics
  • Public Health Knowledge
  • HIPAA Compliance
  • Brightsquid Privacy Platform
  • Microsoft Office Suite
  • Fineos
  • Procura
  • Dentrix
  • Outlook
  • Citrix
  • Multicultural Communication
  • Stakeholder Engagement
  • Healthcare Claims
  • Scheduling
  • Disability Program Management

Accomplishments

  • Journal of International Society of Preventive and Community Dentistry · Nov 23, 2020Comparative Evaluation of Efficacy of Diode Laser and Clinpro XT Varnish for Treatment of Dentin Hypersensitivity: A Randomized Clinical TrialComparative Evaluation of Efficacy of Diode Laser and Clinpro XT Varnish for Treatment of Dentin Hypersensitivity: A Randomized Clinical Trial- https://pubmed.ncbi.nlm.nih.gov/33437713/#affiliation-2
  • International Journal of Applied Dental Sciences · Dec 27, 2020Knowledge and attitude of dental postgraduate students towards oral and peri-oral piercing in Davanagere city: A cross-sectional surveyKnowledge and attitude of dental postgraduate students towards oral and peri-oral piercing in Davanagere city: A cross-sectional survey- https://www.oraljournal.com/archives/2021/7/1/A/7-1-4

Certification

  • TCPS 2: CORE 2022 – Research Ethics Certificate, #0000806298
  • Basic Cardiac Life Support – AHA
  • HIPPA
  • Brightsquid Privacy Compliance Certification
  • WHMIS, HIPAA/HIPPA, Customer Service (CS Essential)

Languages

  • English (Fluent)
  • Hindi (Fluent)
  • Oriya (Mothertongue)

Volunteer Experience

  • Cancer Awareness, Prevention and Early Detection (CAPED) Trust - Received Gold medal for the volunteering and support- https://www.capedindia.org/
  • Volunteer Dentist: Primary Health Centres (PHCs), India | 2017 – 2019
    Treated patients free of cost in rural areas, providing essential dental care and supporting public health outreach: https://kodagu.nic.in/en/list-of-phc/ and https://hfwcom.karnataka.gov.in/storage/pdf-files/HRMS/DAVANAGERE.pdf
  • Taste of Edmonton https://tasteofedm.ca/pages/volunteer-with-us
  • Health Age India: https://www.helpageindia.org/

Blog

https://create.twu.ca/tanishadas13/

Global Impact Interest

Seeking mid-senior opportunities within global organizations such as AIIB, UNDP, and Frontex to advance equitable access to healthcare, ethical research practices, and inclusive policy implementation. Open to relocation and virtual engagements aligned with SDGs and public health outcomes.

Affiliations

  • Received Outstanding Student Award in recognition of high achievement in academics and school citizenship during Masters in Healthcare leadership Programs

Timeline

Case Manager Coordinator

Alberta Blue Cross
01.2024 - Current

Client Care Coordinator

Bayshore HealthCare
07.2022 - 12.2022

Specialist – Customer Service & Sales (Seasonal)

Apple Inc. Canada
08.2021 - 01.2022

Comfort Care Aide – Dementia Unit (Contract)

Covenant Health Canada
04.2021 - 08.2021

Clinical Coordinator

Apollo Dental – Apollo Hospitals
11.2019 - 12.2020

Clinic Admin In-Charge

Sabka Dentist
05.2019 - 10.2019

Center Coordinator

Axiss Dental
10.2018 - 04.2019

Administrative Assistant

Orthodontic and Maxillofacial Clinic
08.2017 - 08.2018

Master’s in Leadership - Healthcare

Trinity Western University

Bachelor’s in Dental Surgery -

Rajiv Gandhi University of Health Sciences

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