Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tanisha Cummings

Client Relations Specialist
Mississauga,ON

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

11
11
years of professional experience

Work History

Client Relations Specialist

Network Reporting And Mediation
09.2016 - Current
  • Coordinate and manage client bookings efficiently while ensuring prompt and professional responses to emails.
  • Thoroughly review and proofread transcripts before client distribution.
  • Execute breakfast and lunch preparation for office operations.
  • Deliver technical assistance to reporters encountering operational challenges.
  • Manage billing processes for client appointments with meticulous attention to detail.

Hostess and Server

Reign Toronto Lounge And Spirits
02.2014 - 08.2016
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Data Entry and Customer Service Representative

Bayshore Specialty Pharmacy
04.2013 - 01.2014
  • Efficiently and accurately input medical and supply orders, ensuring seamless workflow and optimal inventory management.
  • Serve as a key liaison among Government health agencies, guaranteeing thorough and precise requisitions to meet regulatory standards.
  • Prioritize and expedite order entries based on company guidelines after thorough review by Pharmacist, optimizing delivery timelines and ensuring timely patient care.
  • Proactively manage customer service inquiries from patients, nurses, or clinics, utilizing strong communication skills and attention to detail to resolve issues promptly and effectively.
  • Maintain and update client information with meticulous attention to detail, ensuring accuracy and completeness for streamlined operations.

Education

Court And Tribunal Administration Diploma - Legal Administrative Studies

Seneca College School of Legal And Public Administration
Toronto
04.2014

Skills

    Scheduling

    Active Listening

    Customer Service

    Team Collaboration

    Exceptional communication

    Additional Information

    W1derus Educational Workshops Inc. Scarborough, ON

    Volunteer Mentor for children, youth and young adults

    • Provide virtual and in-person support to children, youth and young-adults experiencing low levels of anxiety and other challenges.
    • Collaborate with community members to discuss strategies on how to support children and families.
    • Assist workshop facilitators during presentations.

    Timeline

    Client Relations Specialist

    Network Reporting And Mediation
    09.2016 - Current

    Hostess and Server

    Reign Toronto Lounge And Spirits
    02.2014 - 08.2016

    Data Entry and Customer Service Representative

    Bayshore Specialty Pharmacy
    04.2013 - 01.2014

    Court And Tribunal Administration Diploma - Legal Administrative Studies

    Seneca College School of Legal And Public Administration
    Tanisha CummingsClient Relations Specialist