Tanisha Cummings
Client Relations Specialist
Mississauga,ON
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Client Relations Specialist
Network Reporting And Mediation
09.2016 - Current
- Coordinate and manage client bookings efficiently while ensuring prompt and professional responses to emails.
- Thoroughly review and proofread transcripts before client distribution.
- Execute breakfast and lunch preparation for office operations.
- Deliver technical assistance to reporters encountering operational challenges.
- Manage billing processes for client appointments with meticulous attention to detail.
Hostess and Server
Reign Toronto Lounge And Spirits
02.2014 - 08.2016
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Data Entry and Customer Service Representative
Bayshore Specialty Pharmacy
04.2013 - 01.2014
- Efficiently and accurately input medical and supply orders, ensuring seamless workflow and optimal inventory management.
- Serve as a key liaison among Government health agencies, guaranteeing thorough and precise requisitions to meet regulatory standards.
- Prioritize and expedite order entries based on company guidelines after thorough review by Pharmacist, optimizing delivery timelines and ensuring timely patient care.
- Proactively manage customer service inquiries from patients, nurses, or clinics, utilizing strong communication skills and attention to detail to resolve issues promptly and effectively.
- Maintain and update client information with meticulous attention to detail, ensuring accuracy and completeness for streamlined operations.
Education
Court And Tribunal Administration Diploma - Legal Administrative Studies
Seneca College School of Legal And Public Administration
Toronto04.2014
Skills
Scheduling
Active Listening
Customer Service
Team Collaboration
Exceptional communication
Additional Information
W1derus Educational Workshops Inc. Scarborough, ON
Volunteer Mentor for children, youth and young adults
- Provide virtual and in-person support to children, youth and young-adults experiencing low levels of anxiety and other challenges.
- Collaborate with community members to discuss strategies on how to support children and families.
- Assist workshop facilitators during presentations.
Timeline
Client Relations Specialist
Network Reporting And Mediation
09.2016 - Current
Hostess and Server
Reign Toronto Lounge And Spirits
02.2014 - 08.2016
Data Entry and Customer Service Representative
Bayshore Specialty Pharmacy
04.2013 - 01.2014
Court And Tribunal Administration Diploma - Legal Administrative Studies
Seneca College School of Legal And Public Administration