Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Interests
References
Timeline
Generic

Tanish Garg

Surrey,BC

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Computer Repair Technician

PC Plus Computing
02.2018 - Current
  • Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
  • Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Oversaw multi-site operating system upgrade projects, maintaining consistent performance across 15 desktops.

Call Center Representative

City Of Surrey
05.2022 - 11.2023
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded proactively and positively to rapid change.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Front Desk Receptionist

City Of Surrey
07.2019 - 10.2022
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Completed all tasks in compliance with company policies and procedures.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Bachelor of Science - Biochemistry

UBC
Vancouver, BC
04.2025

High School Diploma -

Fraser Heights Secondary
Surrey, BC
06.2020

Skills

    • Communication
    • Cash Handling
    • Customer Service
    • Time Management
    • Team Collaboration
    • Listening Skills
      • Conflict Management
      • Professionalism
      • Customer Satisfaction
      • Decision-Making
      • Remote Troubleshooting
      • Remote Support

Certification

  • Emergency First Aid with CPR C and AED
  • High Five
  • High School Diploma
  • ISSA Certification
  • Client Complaint Management
  • Safe Workplace Training


Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Personal Interests

  • Gym
  • Hiking
  • Soccer
  • Reading

References

  • Michelle Schmidt, Director of Instruction-Student Support, Surrey School District, 14033 92 Avenue, Surrey, BC, 604-595-6104
  • Rohan Patil- Technician- Pc Plus Computing, 7349 145 street, Surrey, BC, 778-847-6551

Timeline

Call Center Representative

City Of Surrey
05.2022 - 11.2023

Front Desk Receptionist

City Of Surrey
07.2019 - 10.2022

Computer Repair Technician

PC Plus Computing
02.2018 - Current

Bachelor of Science - Biochemistry

UBC

High School Diploma -

Fraser Heights Secondary

Similar Profiles

CREATE PROFILE
Tanish Garg