Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
PC Plus Computing
02.2018 - Current
Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
Enhanced customer satisfaction by providing timely and efficient computer repair services.
Adhered to safety protocols and policies to reduce workplace hazards.
Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Oversaw multi-site operating system upgrade projects, maintaining consistent performance across 15 desktops.
Call Center Representative
City Of Surrey
05.2022 - 11.2023
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Responded proactively and positively to rapid change.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Exhibited high energy and professionalism when dealing with clients and staff.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Front Desk Receptionist
City Of Surrey
07.2019 - 10.2022
Collected and distributed messages to team members and managers to support open communication and high customer service.
Confirmed appointments, communicated with clients, and updated client records.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Completed all tasks in compliance with company policies and procedures.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Science - Biochemistry
UBC
Vancouver, BC
04.2025
High School Diploma -
Fraser Heights Secondary
Surrey, BC
06.2020
Skills
Communication
Cash Handling
Customer Service
Time Management
Team Collaboration
Listening Skills
Conflict Management
Professionalism
Customer Satisfaction
Decision-Making
Remote Troubleshooting
Remote Support
Certification
Emergency First Aid with CPR C and AED
High Five
High School Diploma
ISSA Certification
Client Complaint Management
Safe Workplace Training
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Personal Interests
Gym
Hiking
Soccer
Reading
References
Michelle Schmidt, Director of Instruction-Student Support, Surrey School District, 14033 92 Avenue, Surrey, BC, 604-595-6104
Rohan Patil- Technician- Pc Plus Computing, 7349 145 street, Surrey, BC, 778-847-6551
Research Lab member at Intelligent Communications and Computing Security Lab, NSYSUResearch Lab member at Intelligent Communications and Computing Security Lab, NSYSU
Intern at Center for Development and Student Success in Engineering & ComputingIntern at Center for Development and Student Success in Engineering & Computing