Tanima Kazi

Provide administrative and logistical support to CEO and ownership of property management organization

• Primary responsibility is to foster superior customer service with clients, tenants and all stakeholders
• Apply forward thinking strategies on addressing client needs and resolving concerns as it arises with prioritization
• Utilize office management software to maintain client, tenant database, vacancy report, lease management
• Oversee and manage compliance to keep organization operating within legal and regulatory guidelines
• Generate invoices upon receipt of billing information, track collection progress, resolve discrepancies on a timely manner
• Regularly monitor expenses, align with budgets to maintain financial profitability and to keep operating costs to a minimal
• Reconcile company bank, credit card, line of credit accounts and ensure expenses reports are processed promptly
• Assist owner with reports, data analytics to make informed decisions and drive business improvements
• Assist with end of year reporting to help prepare for corporate annual taxation

Supervised and operated a Polling Station from opening the centre, staff management, ensuring all prescribed protocols followed to location closing after result tabulations.

Provided administrative and office management support to Area VP - Franchise, Area VP - Managed Hotels of Canada and Area Directors of the Canadian region

• Acted as initial liaison with internal/external sources and taking ownership of office management while representing the executives
• Handled confidential and sensitive information with discretion, tact and according to protocols
• Managed both the AVPs executive calendars, scheduling meetings, appointments, prioritizing, resolving conflicts and briefing executives prior to appointments with relevant information as necessary
• Coordinated travel arrangements both local and international, ensuring travel requirements and documents in place
• Proactively coordinated monthly or ad hoc meetings based on anticipated physicality of AVPs within Canada or US
• Liaised, handled logistics, catering, agendas and travel arrangements for meetings taking place in various locations within Canada or US for the regional team
• Played essential role with organization and coordination of annual conferences for Marriott Hotels of Canada
• Created professional grade PPT presentation decks with outmost accuracy for audiences such as Marriott executives, hotel/other associations, internal/external high level stakeholders, ownership groups
• Updated spreadsheets and databases to track, analyze, and report on performance of hotels, guest satisfaction scores and Canada Marriott trends
• Coordinated trainings with HR, onboarding schedules, relocations and or any other logistics for the new hires, GMs of the hotels
• Processed travel expenses and reimbursements for AVPs and assisted with approvals of Area Director's expenses on behalf of AVPs
• Worked with senior management to initiate new projects and assist in various processes developments

Provided administrative and operational support to Area VPs - Development, Directors, Managers to ensure smooth operations of the department

• Primary liaison with the hotel owners for new development projects with Marriott International
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
• Assessed project viability by following prescribed protocols
• Reviewed market feasibility studies prior to presenting proposal to VP of Development
• Gatekeeper of due diligence prior to submitting application for review at the monthly Hotel Development Committee (HDC) at Marriott International
• Lead data collection activities while education prospective property owners of the various Marriott brand and/or prescribed processes, legal requirements for franchising with Marriott International
• Ensured alignment of local laws and regulations with Marriott Headquarters (US) requirements
• Lead end-to-end planning and execution of Development sponsored social events, forums and conferences

Managed hotel portfolios for all Marriott, Delta, IHG, Starwoods hotels within Canada and international brands.

• Developed and maintained strong working relationships with professionals within assigned hotels
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
• Achieved or exceeded company-defined sales quotas