Tanika Samuels
Calgary,AB
Summary
Dynamic sales associate with consistent leadership at Pandora, excelling in team management and customer service. Consistently surpassed sales goals through effective strategies and strong product knowledge. Recognized for enhancing customer satisfaction and fostering team collaboration, while maintaining operational excellence and reliability in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Sales Lead Keyholder
Pandora
Red Deer/Calgary
02.2023 - Current
- Assisted in maintaining store organization and cleanliness to enhance customer experience.
- Engaged with customers to provide product information and resolve inquiries effectively.
- Supported sales team by restocking merchandise and ensuring product displays were appealing.
- Learned point-of-sale system operations to process transactions accurately and efficiently.
- Collaborated with colleagues during peak hours to manage customer flow smoothly.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
Customer Service Cashier
The Donut Mill
Red Deer, AB
07.2022 - 08.2023
- Processed customer transactions accurately and efficiently using point-of-sale
- Maintained cleanliness and organization of work area to comply with health standards.
- Collaborated with team members to streamline service operations during peak hours.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Arts - Philosophy
University of Calgary
CalgaryHigh School Diploma - Graduated With A French/English Bilingual Diploma
École Secondaire Notre Dame Highschool
Red Deer06.2022
Skills
- Team management
- Store operations
- Strong leadership
- Customer service
- Loss prevention
- Sales proficiency
- Task delegation
- Store operations oversight
- Opening and closing coordination
- Product knowledge
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Reliability
- Customer satisfaction
- Goal setting and achievement
Languages
English
Native or Bilingual
French
Professional Working
Accomplishments
Aspiring Law student and varsity athlete with various academic and athletic achievements.
Timeline
Sales Lead Keyholder
Pandora
02.2023 - Current
Customer Service Cashier
The Donut Mill
07.2022 - 08.2023
Bachelor of Arts - Philosophy
University of Calgary
High School Diploma - Graduated With A French/English Bilingual Diploma
École Secondaire Notre Dame Highschool