Tanika Flemmings
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Sr.Admin Specialist
Best Buy
Etobicoke, ON
09.2023 - Current
- Reduced payroll errors by conducting thorough audits and reconciliations each pay period.
- Increased efficiency by maintaining an organized inventory of supplies and equipment necessary for each job site.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Coordinated with department managers for workforce planning, aligning hiring strategies with organizational goals.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
Sales Rep, Customer Service
Best Buy
12.2021 - 08.2023
- Help customers find the perfect product or service and respond to their questions
- Collaborated with team members to improve overall response times and service quality.
- Flexibility to adapt to dynamic situations in a fast-paced environment
- Relationship management skills and openness to feedback.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
DRO - Deputy Returning Officer
Elections Canada
04.2018 - 04.2021
- Continuously updated knowledge on local electoral laws and regulations, ensuring compliance during all stages of the election process.
- Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
- Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
- Contributed to a positive voting experience for citizens by maintaining a clean, organized, and professional polling station environment.
Day Program Counselor
The Challengers Support Service INC
01.2019 - 03.2020
- Assisted individuals with disabilities to obtain suitable everyday functions
- Prepared and maintained records and case files
- Provided direct, personal, social, and vocational care for 7 students weekly
- Managed program payments via cash or cheque.
Direct Sales Representative
Drive Management Group INC
10.2018 - 12.2018
- Inquired about current service levels and altered upgrades
- Informed customers of promotions to increase sales productivity and volume
- Developed, maintained, and utilized a diverse client base.
Piano Instructor
Ontario Conservatory of Music
06.2014 - 10.2018
- Arranged lessons to accommodate each student’s unique needs and goals
- Conducted individual and group music lessons lasting from 30 to 60 minutes
- Organized activities to promote learning and increase students’ enjoyment
- Met the needs of different students by adapting teaching material and methods.
Education
Associate of Science - Medical Office Administration
CDI College
05.2022
Associate of Arts - Acting For TV And Film
Humber College
Toronto, ON04.2013
High School Diploma -
Fletcher's Meadow Secondary School
Brampton, ON06.2012
Skills
- Team Leadership
- Professional boundaries
- Staff Training and Development
- New hire processing
- Time sheet review
- Payroll Administration
- Office Administration
- Managing supplies
- Customer Relations
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Sr.Admin Specialist
Best Buy
09.2023 - Current
Sales Rep, Customer Service
Best Buy
12.2021 - 08.2023
Day Program Counselor
The Challengers Support Service INC
01.2019 - 03.2020
Direct Sales Representative
Drive Management Group INC
10.2018 - 12.2018
DRO - Deputy Returning Officer
Elections Canada
04.2018 - 04.2021
Piano Instructor
Ontario Conservatory of Music
06.2014 - 10.2018
Associate of Science - Medical Office Administration
CDI College
Associate of Arts - Acting For TV And Film
Humber College
High School Diploma -
Fletcher's Meadow Secondary School