Tanica Peters
TORONTO,ON
Summary
Dedicated customer service representative with proven conflict resolution skills. Known for fostering strong customer relationships and driving high satisfaction through effective communication and timely support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tim Hortons
North York, ON
04.2024 - Current
- Processed orders accurately using point-of-sale systems and cash handling procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Waitress
Twilight Family Restaurant & Bar
Scarborough, ON
03.2021 - Current
- Checked back with customers during meal service to enhance satisfaction and address any needs.
- Resolved customer concerns promptly, escalating issues to management for effective resolution.
- Handled payment transactions using point-of-sale systems efficiently and accurately.
- Handled payments accurately, ensuring timely change and receipt printing for customer convenience.
Sales Associate
Leon's
10.2021 - 12.2021
- Supported customers with product inquiries and service requests to enhance overall shopping experience.
- Educated customers on product features and promotions during interactions.
- Followed up on customer inquiries to ensure satisfaction and reinforce relationships.
- Assisted customers with navigating website for product selection purposes.
Education
High School Diploma -
Westview Centennial Secondary School
North York, ON06-2017
Skills
- Customer support
- Conflict resolution
- Relationship management
- Effective communication
- Team collaboration
- Time management
- Multitasking skills
- Money handling
Timeline
Customer Service Representative
Tim Hortons
04.2024 - Current
Sales Associate
Leon's
10.2021 - 12.2021
Waitress
Twilight Family Restaurant & Bar
03.2021 - Current
High School Diploma -
Westview Centennial Secondary School