Hi, I’m
TANIA SHARMA
Vancouver,BC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Project Administrator proficient in managing Administrative operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
years of professional experience
1
Certificate
Work History
QM Environmental
Project Administrator
09.2023 - Current
Job overview
- Accepted Full-time permanent job offer from QM Environmental.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Tundra Technical Soltuins - QM Environmental
Project Controls Administartor
01.2023 - 09.2023
Job overview
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
4Refuel
Operations Administrator
11.2022 - 12.2022
Job overview
- Evaluated current operational practices and suggested improvement strategies.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Assisted in recruiting, hiring and training of team members.
- Routed and sequenced orders for fuel delivery assuring optimum effectiveness and efficiency to meet changing business needs.
- Updated previous day's routes by reviewing routing sheets, noting any discrepancies or problems and adjusting sheet to enhance efficiency of routing and delivery activity.
- Analyzed cost efficiency of existing route configurations on ongoing basis.
- Communicated with customers/sales/supply chain as needed to assure optimum service levels.
- Provided administrative support to Operations team.
- Assisted with documenting key processes and procedures and security protocols.
- Provided answers to customer questions via phone and email.
Shoppers Drug Mart - Lok Pharmacy Ltd.
Cashier Supervisor
04.2021 - 10.2022
Job overview
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted 16 drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
- Quickly and accurately counted drawers at start and end of each shift.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
Shoppers Drug Mart - Patel Pharma Inc.
Cashier
04.2021 - 12.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
7 Eleven
Certified Sales Associate
09.2020 - 04.2021
Job overview
- Provided prompt, efficient and courteous customer service.
- Rang over 150 customer sales on electronic cash register per day.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Promoted products and services using upselling and other sales strategies.
Amazon
Virtual Customer Service Representative
06.2019 - 11.2019
Job overview
- Fixated and dealt with issues of over 80 customer calls per day.
- Organized and handled refunds of customers.
- Maintained positive professional attitude to foster customer obsession.
- Met all customer call guidelines, service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster
Education
University Canada WestVancouver
MBA from Business Administration And Management
10.2021
University Overview
- Majored in Finance.
- Assisted students as a peer leader with opportunities and questions.
- Member of Student Organization - Peer Support
- 3.58 GPA
Jaypee University of Information TechnologyIndia
Bachelor of Science from B.Tech in Biotechnology
04.2019
University Overview
- Majored in Environmental Pollution and Biodegradtion.
- Member of JUIT youth club - Health Club.
- Professional development completed in Waste Management.
- Extraction of Keratin from Waste Biomass (Chick Feather and Human Hair)- Research Project
- 8.5 GPA
Timeline
Project Administrator
QM Environmental
09.2023 - Current
Project Controls Administartor
Tundra Technical Soltuins - QM Environmental
01.2023 - 09.2023
Operations Administrator
4Refuel
11.2022 - 12.2022
Cashier Supervisor
Shoppers Drug Mart - Lok Pharmacy Ltd.
04.2021 - 10.2022
Cashier
Shoppers Drug Mart - Patel Pharma Inc.
04.2021 - 12.2021
Certified Sales Associate
7 Eleven
09.2020 - 04.2021
Virtual Customer Service Representative
Amazon
06.2019 - 11.2019
University Canada West
MBA from Business Administration And Management
Jaypee University of Information Technology
Bachelor of Science from B.Tech in Biotechnology
Skills
- Administrative Experience
- Computer Literacy- MS Suite
- Interpersonal Communication Skills
- Deadline Adherence
- Attention To detail
- Robust Data Entry
- Flexibility to Job priorities
- Ability To Work Independently
- Organizational Skills
- Excellent Time Management Skills
- Accounts Receivable
- Health And Safety
- Data Collection
- Project Controls and Reporting
- Subcontractor Management
- Coordinating Project Operations
Certification
- Certified Digital Marketing Associate.
- Certified Ethical Conduct for Research Involving Humans Course on Research Ethics.
Similar Profiles
James HirstJames Hirst
Civil Superintendent at QM EnvironmentalCivil Superintendent at QM Environmental
Kristopher HenningerKristopher Henninger
Asbestos Abatement Foreman at QM EnvironmentalAsbestos Abatement Foreman at QM Environmental
PENGHUI QIPENGHUI QI
Electrical Technician Assistant at QM Development LtdElectrical Technician Assistant at QM Development Ltd