Tania Strazzella

Bowmanville,ON

Summary

Highly efficient, passionate and ambitious administrative professional dedicated to providing exceptional service. Offering keen attention to detail and skilled to manage multiple, concurrent tasks while meeting deadlines. Ability to communicate effectively and create strong partnerships with multiple stakeholders.

Overview

years of professional experience

Work History

Administrative Assistant

Toronto Catholic District School Board

Toronto, ON

04.2007 - Current

Provide administrative support to the Principal, including scheduling of meetings, managing calendars and editing various documents.
Assist Principal with reviewing enrolment projections to determine tentative staffing models, taking into account Ministry guidelines.
Maintain day to day operations of the school including greeting visitors, parents, students, while responding to inquiries.
Daily completion of all school accounting which include deposits, processing and distribution of cheques and monthly reconciliations.
Maintain school inventory; placing and expediting orders for consumables, and resources.
Processing purchase order through SAP.
Completion of OnSis Ministry reporting.
Processing student registrations for admissions while adhering to the TCDSB policies and procedures.
Compose day to day communications to parent community regarding school related events.
Organize, file and process Ontario Student Records.
Assist Catholic School Parent Council with organizing of school events as well as managing funds.

Credit Operations - Team Leader/AR Specialist

CitiFinancial Retail Services

Toronto, ON

03.1998 - 08.2006

Managed staff of up to 6 to ensure responsive and consistent service for client groups.
Developed strategies for problem solving and conflict resolution among team members.
Conducted regular performance reviews to assess team members progress.
Provided coaching and feedback on employee performance, encouraging professional development.
Build relationships with business units, and merchants.
Interacted daily with sales and legal team in regards to customer investigations.
Authorized sales and credit limit increases referring to the national credit bureaus.
Completed daily requests from the BBB and Government regarding customer disputes.
Processing of customer credit applications as well as posting customer payments and non-monetary adjustments to customer accounts.

Education

Travel and Tourism - Flights

Seneca College of Applied Arts And Technology

King City, ON

Skills

Strong interpersonal skills
Strong organizational and time management skills
Ability to make sound decisions and readily take on initiatives
Ability to multi-task in fast paced environment
Strong ability to create partnerships with multiple stakeholders

Effective verbal and written communication skills
Exemplary customer service skills
Proficient in all MS Office Applications
Advanced skills in SIS, KEV, SAP, SOAR and School Messenger
Familiarity with TCDSB policies, procedures, and collective agreements

References

Katherine Banfield - Retired Principal TCDSB Nancy Barillaro - Principal TCDSB

Timeline