Tania Scallo
Victorville
Summary
Dynamic professional with extensive experience at England Logistics, excelling in customer relationship management and negotiation techniques. Proven ability to streamline operations and enhance service delivery, ensuring timely freight movement. Recognized for exceptional communication skills and a strong work ethic, consistently fostering positive client relationships and achieving operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Driver, Cook and Cashier, Customer Service
Brenda's Food
Los Angeles
04.2021 - 11.2025
- I loved interacting with people and making sure they are well taken care of.
- Setting up, cleaning, and organizing work stations.
- Preparing ingredients for the shift: washing vegetables, chopping, seasoning meat, etc.
- Preparing the oven, utensils, and grill for the shift.
- Taking orders.
- Cooking should be done according to food health and safety standards.
- Handling multiple food orders at one time.
- Monitoring multiple food orders as new orders arrive.
- Dressing order for presentation.
- Ensuring each guest's order has the correct food and sides.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Provided excellent customer service with a friendly attitude.
- Coordinated customer service initiatives and staff training.
- Handled all customer service inquiries quickly and professionally.
- Greeted patrons and provided excellent customer service.
Freight Broker/Dispatch (Remote)
England Logistics
02.2018 - 04.2021
- Attending to customers' needs and cold calling to gain more business.
- Cover truckloads by negotiating with carriers and setting the best rates for the shippers.
- Set up pickups and delivery appointments.
- Tracking loads from point A to point B.
- Providing shipment updates to customers.
- Managed logistics operations to ensure timely freight movement.
- Communicated with carriers to negotiate rates and secure transportation.
- Coordinated shipment schedules and tracked delivery progress.
- Developed relationships with clients to understand shipping needs.
- Utilized freight management software for tracking and scheduling shipments.
- Resolved issues with freight deliveries and provided customer support.
- Collaborated with team members to streamline operational processes.
- Maintained accurate records of shipments and carrier agreements.
- Quoted potential customers on price of freight brokerage.
- Conducted regular reviews of freight rates for existing clients as well as potential ones.
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Collaborated with logistics team members to optimize transportation routes.
- Negotiated rates based on current market trends.
Education
Dental Assistant -
CIT
Skills
- Great communication skills
- Excellent customer service
- Team player
- Conflict resolution
- Multitasking
- Time management
- Clean and organized
- Work ethic
- Freight management
- Order tracking
- Customer relationship management
- Effective communication
- Problem solving
- Negotiation techniques
- Attention to detail
- Strategic planning
- Team building
- Processes and procedures
- Equipment monitoring
- Appointment scheduling
- Friendly and outgoing
- Valid Driver's license
- Flexible schedule
- Patience and tact
- Punctual and reliable
- Safety protocols
- Business management
- Relationship building
- Staff development
- Schedule management
References
- LaMarr Watts, Freight Broker, England Logistics, 909-224-4387
- Brenda Blanco, Driver, Cook and Cashier, Brenda's Food, 323-480-6495
- Elvira Day, Friend, 760-553-9885
- Monica Velasquez, Friend, 760-605-1690
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Driver, Cook and Cashier, Customer Service
Brenda's Food
04.2021 - 11.2025
Freight Broker/Dispatch (Remote)
England Logistics
02.2018 - 04.2021
Dental Assistant -
CIT