Tania Razavi
Richmond Hill,Canada
Summary
Dedicated sales representative offering multiple years of success in fostering personalized customer relationships. Proven history of exceeding sales targets and meeting customer demands with extensive product knowledge. I am a self-driven, reliable leader, aiming to further my career and skillset working for your organization. Through my experiences providing high levels of customer service, I have skilled training and mentorship abilities, developing best sales practices through merchandise knowledge, conflict resolution and have a team player mentality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Insurance Advisor
BrokerLink
Toronto, Canada
01.2026 - 04.2026
- As a Personal Insurance Advisor, I delivered tailored insurance solutions to individual clients for home, auto, and lifestyle products.
- I assessed client needs through consultative conversations to identify appropriate coverage options, ensuring clients were adequately protected while remaining within their budget.
- Managed active client book, processed policy renewals and mid-term adjustments, and responded to coverage inquiries with accuracy and professionalism, ensuring client satisfaction.
- Collaborated with insurer partners, including Intact, to secure competitive rates and efficiently resolve claims-related concerns, enhancing client trust.
- Consistently met and exceeded monthly sales and retention targets while upholding compliance with provincial insurance regulations and company policies, contributing to overall business growth.
Account Executive
Stealth Startup
Toronto, Canada
09.2024 - 12.2025
- Managed client relationships, identified growth opportunities, and consistently exceeded sales targets, driving revenue growth.
- Served as primary contact for clients, fostering long-term partnerships and ensuring alignment with client needs.
- My role involved collaborating with cross-functional teams to deliver tailored solutions, addressing client inquiries and ensuring client satisfaction.
- Analyzed market trends and competitor activity to enhance customer experience for new and existing clients, providing insights for business development.
Shift Leader & Server
Joey Restaurants
06.2016 - 12.2025
- Working as a shift manager and server for both the Markham location and downtown location, I was responsible for supervising and motivating employees to maintain productivity and customer satisfaction, while hitting sales projections for both morning and evening shifts.
- I would also assist the general manager with our operations game plan and company initiatives both quarterly and yearly.
- Conducted focus groups and one-on-one coaching sessions with employees for team building.
Sales Representative (B2B)
Clover
Toronto, Canada
01.2023 - 09.2024
- Prospected new clients independently, built personal relationships, and maintained high levels of customer satisfaction.
- Ensured customer satisfaction by following up with clients to keep their technology up to date and aligned with company standards.
- Delivered genuine, friendly, and knowledgeable service to new and existing clients while striving to achieve company sales targets.
Customer Service Representative
Enriched Academy
Toronto, Canada
06.2022 - 01.2023
- Onboarded new and prospective clients into CRM and hosted weekly demos to guide them through services and programs offered.
- Provided exceptional customer service to new and long-standing clients by building strong rapport.
- Delivered fast, friendly, and knowledgeable service for routine inquiries and service complaints while pursuing new sales targets.
- Troubleshot technical discrepancies for clients during registration process.
Education
Bachelor of Education: Double Degree - Majoring in English
York University
Toronto, ON05-2020
High School Diploma -
Richmond Green Secondary School
Richmond Hill, ON06-2014
Skills
- Relationship building
- Time management
- Prospecting skills
- Professionalism
- Service oriented
- Problem-solving aptitude
- Consultative selling
- Client needs assessment
- Customer service
- Critical thinking/Adaptability
Certification
- Ontario College of Teachers (OCT Certified)
- Microsoft Certified: Cloud Technologies
- Enriched Academy: Financial Literacy Certification
Accomplishments
- Mentored new trainees, consistently maintaining high customer satisfaction ratings.
- Led teams to achieve sales targets.
- Building client rapport, maintaining scheduled follow ups and successfully providing ongoing hospitality to clients.
Languages
- English, Native / Bilingual
- Persian, Native / Bilingual
Timeline
Personal Insurance Advisor
BrokerLink
01.2026 - 04.2026
Account Executive
Stealth Startup
09.2024 - 12.2025
Sales Representative (B2B)
Clover
01.2023 - 09.2024
Customer Service Representative
Enriched Academy
06.2022 - 01.2023
Shift Leader & Server
Joey Restaurants
06.2016 - 12.2025
Bachelor of Education: Double Degree - Majoring in English
York University
High School Diploma -
Richmond Green Secondary School