Tania Ouellette
Bourget,ON
Summary
Efficient Senior Administrator successful at driving improvements to operations by leveraging strong organizational, planning, and problem-solving abilities. Analytical and methodical professional with over 8 years of experience in administration.
Overview
16
16
years of professional experience
Work History
SENIOR ADMINISTRATOR
CANADA MORTGAGE AND HOUSING CORPORATION (CMHC)
01.2023 - Current
- Responsible for monitoring business activity to ensure compliance with program guidelines and policies
- Responsible for analyzing applications/requests to identify issues, solutions, and efficiencies
- Lead on communications and negotiations with clients and third-party providers to obtain and provide information and represent the Corporation and its interests as necessary
- Coordinate data collection across multiple teams to produce status reports and other reports as needed by management
- Validate and ensure accuracy of data inputted into the STGA database (Overall Cap Rate System).
SERVER
BENNY'S RESTAURANT
Rockland
01.2009 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
TRUST ASSOCIATE
SCOTIABANK
Ottawa
02.2022 - 01.2023
- Assisted the Trust Officer by providing proactive administrative support to clients and beneficiaries in a timely manner to meet legal obligations and fulfill service-level agreements
- Managed a variety of financial operation, including paying invoices, sending wires internationally, bank transfers, and payments to beneficiaries/companies
- Demonstrated technical expertise, personal integrity, and a high level of attention to detail
- Responsible for and excelled at responding to client concerns.
ESTATE AND TRUST ADMINISTRATOR
10.2020 - 01.2022
- Apply key trust and estate administrative responsibilities to a book of accounts (trusts and estates).
TALENT ACQUISITION SPECIALIST
07.2018 - 10.2020
- Worked in collaboration with hiring managers to determine short-term and long-term hiring needs
- Ensured the best candidate experience from beginning to end of process while assessing culture fit of each candidate
- Communicated effectively to provide feedback to all parties during the recruitment and onboarding processes
- Built and maintained relationships with managers, human resources, and candidates easily
- Provided candidates detailed information on the organization and roles
- Tasked with creating dashboards/reports to provide recruiting data for stakeholders in HR and hiring managers.
RECRUITMENT ADMINISTRATOR
07.2018 - 10.2019
- Demonstrated great attention to detail and the ability to work under pressure in a fast-paced environment when processing internal transfers, promotions, and acting assignments, for specialized client groups with different needs and requirements
- Provided administrative support by working closely with a team of Talent Acquisition Specialists in the creation and delivery of offer letters for their functional groups
- Provided administrative support by working closely with a team of Talent Acquisition Specialists to assure the onboarding process is completed properly, on schedule and in collaboration with the payroll department.
HR ADMINISTRATOR
04.2018 - 04.2019
- Provided first line support to diverse inquiries from various departments and external parties
- Processed voluntary and involuntary terminations
- Created employment verification letters
- Responsibly managed and updated personal information (classified B) through the internal information storage system
- Demonstrated problem-solving skills and an ability to conduct thorough and accurate research for best responding to inquiries in collaboration with other teams, managers, and groups in the organization.
MEDICAL SECRETARY
CLARENCE-ROCKLAND FAMILY TEAM
Rockland
03.2017 - 04.2018
- Supported a staff of 20 doctors, and their nurses and administrators, in a fast-paced medical environment as a receptionist, phone clerk, administrator of the online portal and billing payment system on a rotational basis, and usher.
COMMUNITY INTEGRATION COUNSELOR
VALORIS
03.2015 - 01.2016
- Worked to support and guide two adults in their daily routine and intervened to develop their autonomy, social integration, and quality of life.
Skills
- Process Improvements
- Systems Management
- Process updates
- Customer Service
- Attention to Detail
- Team Collaboration
- Decision-Making
- Office Administration
- Team Building and Leadership
- Work Planning and Prioritization
- Personable and Approachable
- Operations Management
- Relationship Development
- Documentation And Reporting
- Continuous Improvement
- Administrative Support
Timeline
SENIOR ADMINISTRATOR
CANADA MORTGAGE AND HOUSING CORPORATION (CMHC)
01.2023 - Current
TRUST ASSOCIATE
SCOTIABANK
02.2022 - 01.2023
ESTATE AND TRUST ADMINISTRATOR
10.2020 - 01.2022
TALENT ACQUISITION SPECIALIST
07.2018 - 10.2020
RECRUITMENT ADMINISTRATOR
07.2018 - 10.2019
HR ADMINISTRATOR
04.2018 - 04.2019
MEDICAL SECRETARY
CLARENCE-ROCKLAND FAMILY TEAM
03.2017 - 04.2018
COMMUNITY INTEGRATION COUNSELOR
VALORIS
03.2015 - 01.2016
SERVER
BENNY'S RESTAURANT
01.2009 - Current
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