Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tania Orou

St.Albert,AB

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing various data and technical support to end users. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to analyze, diagnose and resolve issues. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans.

Overview

15
15
years of professional experience

Work History

Solution Specialist -EFS Loan Integrity & Compliance

ATB Financial
05.2021 - Current
  • Support the EFS Risk Advisory & Operational Governance team with gathering, interprets and use of complex data to develop actionable steps that will improve processes and optimize results
  • Collect data from various sources such as deep/SAP and other systems used within ATB
  • Help with analyzing data and look for trends or areas that need improvement
  • Provide insights and relevant conclusion to data, by using various systems such as Tableau/excel/Google sheet and looker Studio
  • Ensuring all reports, analysis and data are delivered on time
  • Verifying accuracy of reports generated and assisting in correcting any inaccuracies
  • Offer suggestions and direction to help guide decision-making
  • Help with process enhancement and automation
  • Approach problems logically and make informed decision based on data
  • Pay close attention to detail by ensuring accuracy of data and recognizing any anomalies and errors
  • Collaborate with various departments within ATB to come up with solutions and best practice.

Business Coordinator -EFS- Integrity Governance and Risk Management

ATB Financial
11.2019 - 05.2021
  • Provide immediate support and guidance to current EFS Integrity Governance and Risk Management, Managing Director
  • Support team members with various tasks and projects as requested
  • Communicating with team members about project or event expectations and goals
  • Setting out expectations
  • Collaborating with different team members or ATB partners to come up with solutions or resolutions to certain tasks assigned
  • Convert large volumes of information, complex or ambiguous, into readily-understood communication
  • Execute and help implement daily, monthly, quarterly and annual tasks to ensure EFS Integrity team is operating smoothly
  • Assist team members with technology or technical help when needed.

Recovery Management Assistant – MasterCard

ATB Financial
10.2016 - 11.2019
  • Sending and updating spreadsheets for Credit Agencies recall list- which includes gathering of data, Sorting data, excel formatting and formulas (VLOOKUP)
  • Working with the Business Support team and the Risk & Analytics team to push the compiled data for the recall list into ATB system using G Suite
  • Verify that data was inputted accurately into system by both teams before protecting sheet and sending it off to Collection Agencies
  • Complete Collection Agencies cheques- by receiving invoices in excel format, sort and manipulate data to simplify and then apply payments to each MasterCard individually
  • Answering inquiries Via GMAIL/ Phone from Collection Agencies and Credit Counselling Agencies
  • Completing Credit Counselling Proposals for client, faxing via GMAIL and update system and different spreadsheets
  • Updating Credit Bureaus for completed, paid in full or settled MasterCard’s
  • Complete monthly reporting for all MasterCard accounts that are on Credit counselling proposal payment plan- by receiving new data monthly, sort, manipulate, compare and update to existing list
  • Complete collection agency payment report on Daily or Weekly bases- once report is received in excel format data is sorted and manipulated for simplicity then copied and sent to Credit Agencies
  • Completing Month end Balancing by completing manual charge-off of personal and business MasterCard
  • Completing Month end Balancing- Next day once reporting is received data is verified, sorted and saved for others to review by using G Suite
  • Using SAP for MasterCard statements, look up and send to agencies upon request
  • Receiving and Saving information with in emails using G Suite
  • Working with Other departments and Team members to create easier and simpler ways to share information and documentation using G Suite.

Audit Assistance/Junior Auditor, Internal Audit

ATB Financial
05.2011 - 10.2016
  • Assist with gathering of background information related to audits
  • This includes policies, procedures, operating guidelines, internet, industry sources and benchmarking information
  • Extract data from ATB and Internal Audit databases, to create sample for testing of audits
  • Conduct analysis of data extracted to assist audit teams in selecting audit scope, audit focus and audit tests
  • Assist audit teams with specific audit tests as required
  • This may include verification, computation, and analysis of financial and operational data and create process modules
  • Assist with preparing and maintaining audit plans for specific audits
  • Prepare detailed process flowchart of business units being audited
  • Assist audit teams with collection, preparation, and organization of audit working papers, audit files, and audit reports
  • Maintain and produce internal departmental reports as required by Vice President and General Managers
  • Assist Internal Audit leaders with Audit planning by maintaining risk assessment spreadsheet, access databases, audit software and other tools used for that purpose
  • Assist Internal Audit leaders with preparing and maintaining Internal Audit business plan using appropriate software
  • Maintain high level of discretion in dealing with sensitive and confidential nature of audit information
  • In charge of all outstanding follow-up audit findings, which requires facilitating small to medium size meetings.

Senior Support Specialist

ATB Financial
10.2008 - 05.2011
  • Testing and troubleshooting any new system that is introduced within ATB Financial and create job aids for Calgary Mid Office associates to follow
  • Master new systems or products and participate in teaching ATB associates on how to best use them to serve ATB Financial customers
  • Investigate any system outages and correct any mistakes that might have been made
  • Report finding to Calgary Mid Office Manager
  • Work with all units within Calgary Mid Office while performing investigations of any losses
  • Keep track of all investigatory results in databases
  • As informal leader, part of duties was to cover for any team lead absentees wherever may be needed
  • Communicating with RM’s constantly whenever branch input is needed to implement a new process
  • Assess the risk associated with procedure that caused certain outages and determine any alternative methods that would avoid a repeat
  • Attend all weekly management and associates team meetings.

Education

Foundation of Project management - Project Management

Coursera
Online
02.2024

Investment Funds in Canada -

Institute of Canadian Bankers
Edmonton, AB
01.2008

Six Sigma Green Belt Certificate -

ATB Financial
Edmonton, AB
01.2008

Diploma in Business Administration with a Finance Major -

N.A.I. T
Edmonton, AB
01.2005

Skills

  • Technologically savvy and able to troubleshoot
  • Savvy researcher willing to dig into diverse set of areas to discover insights
  • Open minded approach to problem solving
  • Strong analytical skills
  • Ability to pay close attention to details
  • Can adapt to change easily
  • Competent at MS Office extensions and proficient with G Suite
  • Have experience working with SAP/Deep/Tableau
  • Have experience with all phases of project management cycle
  • Team player
  • Strong multitasking ability and able to work under pressure
  • Good time management and deliver work on time
  • Excellent communication and interpersonal skills
  • Customer service driven
  • Quality Assurance

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Solution Specialist -EFS Loan Integrity & Compliance

ATB Financial
05.2021 - Current

Business Coordinator -EFS- Integrity Governance and Risk Management

ATB Financial
11.2019 - 05.2021

Recovery Management Assistant – MasterCard

ATB Financial
10.2016 - 11.2019

Audit Assistance/Junior Auditor, Internal Audit

ATB Financial
05.2011 - 10.2016

Senior Support Specialist

ATB Financial
10.2008 - 05.2011

Foundation of Project management - Project Management

Coursera

Investment Funds in Canada -

Institute of Canadian Bankers

Six Sigma Green Belt Certificate -

ATB Financial

Diploma in Business Administration with a Finance Major -

N.A.I. T

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Tania Orou