TANIA MOAREFI
Newmarket,ON
Summary
A highly motivated and self-disciplined individual who strives to exceed expectations. Works well as a team player, as well as individually, by setting and accomplishing goals. Looking to achieve stability in a fast paced and enjoyable environment. Very social by nature and open-minded to learning new things.
Overview
4
4
years of professional experience
Work History
AUTO FINANCE CALL AGENT
BILL GOSLING OUTSOURCING
06.2019 - 01.2020
- Conducted inbound and outbound calls averaging at 200 calls per day
- Exceeded expectations, achieving title of agent with highest stats per hour
- Offered exceptional customer service and collected outstanding customer debts
- Considered hardships and offered solutions or guidance to those who had financial or medical exceptions
- Maintained and exceeded expected performance of setting goals while surpassing quotas with high focus
- Demonstrated time management skills when conducting tasks
- Worked as a team player to ensure the success of coworkers and other related departments.
SALES REPRESENTATIVE
BEATS BY DRE & LOOP AGENCY
12.2017 - 02.2018
- Applied product knowledge training to build customer relationships and sell lifestyle-based products to walk-in clients
- Single-handedly encouraged customers to approach the booth by using interpersonal social skills
- Evaluated needs and wants to find the product that best suits the client
- Maintained inventory and worked busy holiday hours to ensure company success.
BARISTA
SYMPOSIUM RESTAURANT AND CAFÉ
07.2017 - 11.2017
- Prepared caffeine beverages, breakfasts, and desserts
- Interacted with customers and occasionally seated them
- Developed comfort working in a fast-paced environment that required exquisite time management skills
- Assisted hosts and servers at busier times of the day to ensure customer satisfaction.
PRODUCTION MANAGEMENT
MEHRAD'S PRODUCTS
01.2016 - 12.2016
- Responsible for packaging and labelling goods and products
- Assisted in production and delivery
- Greeted customers upon entry to their stores, and informed them of products
- Assisted customers in locating desired merchandise
- Organized and cleaned factory to ensure safety, health, efficiency, and presentability.
Education
ACTING FOR MEDIA DIPLOMA -
GEORGE BROWN COLLEGE
01.2023
Private Lessons -
Toronto Academy of Acting
Skills
- YMCA job training
- Fluent in two languages (English and Farsi)
- Excellent eye for visual design
- Performs well in fast paced environments through the use of time management and organizational skills
- Highly motivated, and goal oriented
- Overall high sense of diligence and commitment to building interpersonal relationships
- Experienced with social media management
- Familiar with Adobe and Microsoft products
- A natural leader with excellent communication skills that strives for success and aims to exceed expectations
- Self-aware with intrapersonal relationship
- Achieving honour roll student status
- Smart Serve Certified
Volunteer Experience
- STANLEY SECURITY CONTRACTOR/ SALESWOMAN, Door-to-door educator, seller, negotiator, strategic objection assistor
- CUSTOMER SERVICE, STEP STONES FOR YOUTH, Worked for a special cause and gained practical skills while doing so. Tasks included speaking of less fortunate families and youth to educate during the holiday season, wrapping gifts, and managing money. Applied problem solving skills to ensure utmost customer satisfaction, and maintained warm conversations to ensure an enjoyable experience (kindness is the best marketing skill).
- PROGRAM COORDINATOR, HIGH NOTES MENTAL HEALTH GALA, Played an integral role in raising awareness for mental illness. Spoke to the show's guests about the cause and encouraged donations. Prepared and served food with beverages for all attendants. Maintained cleanliness and organization of the building.
Hobbies and Interests
- Working with people, especially children
- Maintaining a healthy life style
- Following trends and fashions
- Educating self on spirituality, society, and activism
- Actively pursuing arts in the fields of singing, cooking, acting, and dancing
References
Available upon request
Timeline
AUTO FINANCE CALL AGENT
BILL GOSLING OUTSOURCING
06.2019 - 01.2020
SALES REPRESENTATIVE
BEATS BY DRE & LOOP AGENCY
12.2017 - 02.2018
BARISTA
SYMPOSIUM RESTAURANT AND CAFÉ
07.2017 - 11.2017
PRODUCTION MANAGEMENT
MEHRAD'S PRODUCTS
01.2016 - 12.2016
ACTING FOR MEDIA DIPLOMA -
GEORGE BROWN COLLEGE
Private Lessons -
Toronto Academy of Acting
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