Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Tania Lopez

Toronto,ON

Summary

Dynamic professional with a dual degree in Psychology and Community and Justice Services. Skilled in applying psychological principles to enhance community safety and well-being. Experience in case management, facilitating support groups , and designing preventative initiatives. A collaborative team player dedicated to promoting inclusivity, mental health and social equity within the justice system.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Birds & Beans Café
04.2023 - Current
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Community and Justice Services Intern

Rexdale Women Center
09.2023 - 04.2024
  • Facilitated workshops on various topics such as healthy relationships, conflict resolution, and emotional regulation to empower clients with essential life skills.
  • Encouraged participants to open up and share thoughts at group counseling sessions.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Enhanced client progress by implementing evidence-based counseling techniques in individual and group sessions.
  • Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
  • Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
  • Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
  • Facilitated support groups for survivors, fostering a safe environment for sharing experiences and healing strategies.
  • Implemented community outreach programs to promote mental health awareness.

Administrative Assistant

Millennium Cleaning Corporation
05.2021 - 05.2022

Focused on answering phone calls, scheduling meetings, and supporting visitors, supporting human resources projects.

Responsibilities

  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
  • Maintained utmost discretion when dealing with sensitive topics.
  • Typed documents such as correspondence, drafts, memos, and emails and prepared three weekly reports for management.
  • Screen over 50 phone calls daily, taking messages and routing calls when necessary.
  • Data entry.
  • Supporting Human Resources with projects to increase the well-being and mental health of the employees.

Corporate Social Responsibility Intern

Masa Stork
01.2020 - 03.2021

Focused on creating projects for communities and executing indicators of social management.

Responsibilities

  • Support in the creation of projects for the communities.
  • Creation of social sustainability strategies.
  • Execute indicators of social management of various regions of the country (Colombia).
  • Carry out monthly reports.
  • Management of confidential documents and their organization.
  • Collection of data to analyze the efficiency and effectiveness of the achievements.
  • Administrative processes.

Laboral Achievements

Creation of the School of Leadership for the vulnerable communities in which Masa Stork carries out its operations.

Social Volunteer

Fundation Juan Pablo ll
01.2019 - 12.2020

Focused on assisting low-income, elderly, and individuals who have suffered forced displacement.

Responsibilities

  • Referred clients to appropriate team members, community agencies, and organizations to
    meet treatment needs.
  • Developed and created programs and monitored effectiveness and individual participant
    needs.
  • Conducted community workshops to promote different programs and educate the public on available services.
  • Organize several team-bonding activities.
  • Supporting projects of youth participation in pro-social activities.
  • Helping reintegrate communities who have suffered from forced displacement in rural areas of Colombia.

Education

Diploma - Community And Justice Services

Humber Institute of Technology And Advanced Learning
Toronto, ON
04.2024

Certificate - Psychology

World Education Services
Toronto, ON
03.2022

Bachelor of Arts - Psychology

Universidad De La Sabana
Bogota, Colombia
03.2021

Diploma - Clinical Psychology

Universidad De La Sabana
Bogota, Colombia
05.2019

English Course - English As A Second Language

University of Alberta
Edmonton, AB
06.2018

Premedical Course - Medicine

Universidad Del Bosque
Bogota, Colombia
05.2016

English Course - English As A Second Language

CCI-LEX
Edmonton, AB
12.2015

Skills

  • Conflict resolution
  • Community resources
  • Ethics and Standards
  • Commitment to Learning
  • Critical thinking
  • Emotional intelligence and empathy
  • Effective communication
  • Time management
  • Attention to detail
  • Ability to work in team
  • Microsoft Office
  • Customer Service
  • Self-care strategies
  • Case Documentation
  • Safety Planning
  • Patient Counselling
  • Sexual assault response
  • Multicultural Competence
  • Group facilitation
  • Parenting Skills Education

Certification

  • Worker Health and Safety Awareness
  • SafeTALK Suicide alertness
  • Understanding Intimate Partner Violence

Additional Information

Languages

English: Highly proficient

Spanish: Native Speaker

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Community and Justice Services Intern

Rexdale Women Center
09.2023 - 04.2024

Barista

Birds & Beans Café
04.2023 - Current

Administrative Assistant

Millennium Cleaning Corporation
05.2021 - 05.2022

Corporate Social Responsibility Intern

Masa Stork
01.2020 - 03.2021

Social Volunteer

Fundation Juan Pablo ll
01.2019 - 12.2020

Diploma - Community And Justice Services

Humber Institute of Technology And Advanced Learning

Certificate - Psychology

World Education Services

Bachelor of Arts - Psychology

Universidad De La Sabana

Diploma - Clinical Psychology

Universidad De La Sabana

English Course - English As A Second Language

University of Alberta

Premedical Course - Medicine

Universidad Del Bosque

English Course - English As A Second Language

CCI-LEX
Tania Lopez