Tania Lopez

• Followed exact recipes for mixing and preparing beverage and food items.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Managed time efficiently in order to complete all tasks within deadlines.
• Cultivated interpersonal skills by building positive relationships with others.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Facilitated workshops on various topics such as healthy relationships, conflict resolution, and emotional regulation to empower clients with essential life skills.
• Encouraged participants to open up and share thoughts at group counseling sessions.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Adapted counseling techniques to best suit individual needs of each client.
• Enhanced client progress by implementing evidence-based counseling techniques in individual and group sessions.
• Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
• Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
• Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
• Facilitated support groups for survivors, fostering a safe environment for sharing experiences and healing strategies.
• Implemented community outreach programs to promote mental health awareness.

Focused on answering phone calls, scheduling meetings, and supporting visitors, supporting human resources projects.

Responsibilities

• Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
• Maintained utmost discretion when dealing with sensitive topics.
• Typed documents such as correspondence, drafts, memos, and emails and prepared three weekly reports for management.
• Screen over 50 phone calls daily, taking messages and routing calls when necessary.
• Data entry.
• Supporting Human Resources with projects to increase the well-being and mental health of the employees.

Focused on creating projects for communities and executing indicators of social management.

Responsibilities

• Support in the creation of projects for the communities.
• Creation of social sustainability strategies.
• Execute indicators of social management of various regions of the country (Colombia).
• Carry out monthly reports.
• Management of confidential documents and their organization.
• Collection of data to analyze the efficiency and effectiveness of the achievements.
• Administrative processes.

Laboral Achievements

Creation of the School of Leadership for the vulnerable communities in which Masa Stork carries out its operations.

Focused on assisting low-income, elderly, and individuals who have suffered forced displacement.

Responsibilities

• Referred clients to appropriate team members, community agencies, and organizations to
  meet treatment needs.
• Developed and created programs and monitored effectiveness and individual participant
  needs.
• Conducted community workshops to promote different programs and educate the public on available services.
• Organize several team-bonding activities.
• Supporting projects of youth participation in pro-social activities.
• Helping reintegrate communities who have suffered from forced displacement in rural areas of Colombia.