Tania Lara
Sacramento
Summary
Diligent Dental Assistant with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Dynamic front desk agent with proven expertise in guest services, problem-solving, and effective communication. Committed to enhancing client experiences and streamlining operations.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Santa Cruz Core Fitness And Rehab
Santa Cruz, CA
07.2023 - Current
- Managed front desk operations, ensuring seamless guest check-in and checkout processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for fitness classes and therapy sessions to optimize client experience.
- Maintained accurate records of appointments and billing information using electronic management systems.
- Implemented workflow improvements to enhance efficiency in reception area operations.
- Assisted in training new front desk staff on procedures and customer relations techniques.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Dental Assistant Extern
Dientes Community Dental Care
Watsonville, CA
05.2026 - 06.2026
- Assisted with patient intake processes, ensuring accurate record-keeping and compliance with safety protocols.
- Prepared examination rooms and sterilized instruments to maintain a safe environment for patients and staff.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care importance.
- Supported dentists during procedures by handing instruments and managing patient comfort throughout treatments.
- Participated in continuing education opportunities to stay current on best practices within the field of dental assisting.
Customer Service Cashier
Elliott
Santa Cruz, CA
06.2022 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels, assisting in stock organization and replenishment efforts.
Shift Lead/Team Member
Samba Rock Açaí Cafe
Santa Cruz, CA
05.2021 - 06.2022
- Supervised daily operations, ensuring smooth workflow and high customer satisfaction.
- Trained and mentored new staff on café procedures and service standards.
- Implemented inventory management techniques to reduce waste and improve efficiency.
- Coordinated team schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly, maintaining positive experiences and relationships.
- Monitored quality control measures to uphold product standards across all offerings.
- Collaborated with management to identify areas for operational improvement and cost reduction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Dental Assisting - Dental Assistant
Carrington College
San Jose 07.2026
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ06.2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Hospitality services
- Oral and written communications
- Listening skills
- Administrative skills
- Room assignments
- Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant Extern
Dientes Community Dental Care
05.2026 - 06.2026
Front Desk Agent
Santa Cruz Core Fitness And Rehab
07.2023 - Current
Customer Service Cashier
Elliott
06.2022 - 09.2023
Shift Lead/Team Member
Samba Rock Açaí Cafe
05.2021 - 06.2022
Dental Assisting - Dental Assistant
Carrington College
Associate of Arts - Business Administration
University of Phoenix