Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania Lapenna

St-Lazare,QC

Summary

Skilled professional with experience in AR and collections, and customer service. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner to reduce or eliminate bad debt.

Overview

20
20
years of professional experience

Work History

Credit Manager

Toromont Cat Quebec
07.2018 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Weekly meetings to reduce bad debt customers
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Investigated customer credit references and approved credit lines.

Lead AR Specialist

Marchon Canada Inc
05.2010 - 03.2018
  • Researched and resolved customer claims related to shortages, discount violations, and returns.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Managed monthly reconciliation schedules for assigned accounts.
  • Performed targeted collections on past due accounts aged over 60 days.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Collections Clerk

Cummins Est Du Canada
04.2003 - 04.2010
  • Achieved performance goals on consistent basis.
  • Collected on delinquent accounts to reduce overdue balances.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.

Education

GED -

John Abbott College
Ste-Anne-de-Bellevue, QC
06.2002

High School Diploma -

Pierrefonds Comprehensive High School
06.1997

Skills

  • Aged Account Reporting
  • Payment Scheduling
  • Credit Holds Oversight
  • Process Payments
  • Fair Debt Collections Practices
  • Credit and Collections
  • Collections
  • Payment Plan Coordination
  • Pleasant Telephone Demeanor
  • Collections Process Improvement
  • Overdue Balance Detection

Timeline

Credit Manager

Toromont Cat Quebec
07.2018 - Current

Lead AR Specialist

Marchon Canada Inc
05.2010 - 03.2018

Collections Clerk

Cummins Est Du Canada
04.2003 - 04.2010

GED -

John Abbott College

High School Diploma -

Pierrefonds Comprehensive High School

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Tania Lapenna