Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania Hunter

Rocanville,Saskatchewan

Summary

Dynamic and results-oriented professional with extensive experience in customer service and swine management, notably with Nutrien Ag Solutions. Excelled in complaint resolution and maintaining meticulous records, demonstrating strong problem-solving and organizational skills. Proven ability to enhance customer satisfaction and streamline operational efficiency, supported by proficiency in Microsoft Office and Camp Manager programs.

Overview

5
5
years of professional experience

Work History

CSR - Customer Service Representative

Nutrien Ag Solutions
Moosomin, Saskatchewan
09.2020 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Developed strategies to improve quality of customer service delivery.
  • Assisted in the development of customer service procedures and policies.
  • Updated job knowledge by participating in educational opportunities.
  • Participated in team meetings or training sessions when necessary.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed customer account changes with proprietary software.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Swine Technician

Green Ash Farms
Rocanville, Saskatchewan
07.2019 - 09.2020
  • Performed daily care and management of swine, including feeding, watering, and monitoring health.
  • Administered vaccinations to swine according to established protocols.
  • Monitored swine for signs of illness or injury and reported any issues to supervisor.
  • Observed swine behavior and monitored feed intake levels.
  • Responded to emergency situations involving sick or injured animals quickly and efficiently.
  • Maintained accurate records related to animal health, treatments, diets, weights.
  • Provided humane handling of all animals at all times during daily operations.
  • Cleaned pens and equipment used in swine production facilities.
  • Cleaned stalls, pens and equipment using water hoses or pumps.
  • Fed and watered livestock and monitored food and water supplies.

Education

Some College (No Degree) - SCA- Special Care Aid

Southeast Community College
Whitewood, SK

High School Diploma -

Rocanville School
Rocanville

Skills

  • Call center experience
  • Account updating
  • Scheduling
  • Complaint resolution
  • Record preparation
  • Skype
  • Attended weekly contractor and management meetings
  • Make sure the weekly charge sheets are correct and sent to the client weekly
  • Worked with Microsoft Office and Camp Manager programs
  • Controlled the flow of over 1,000 clients in and out of the camp
  • Composed work orders, site instructions, invoicing, weekly reporting, ordering, and P & L
  • Attended and hosted weekly safety meetings and daily toolbox meetings

Timeline

CSR - Customer Service Representative

Nutrien Ag Solutions
09.2020 - Current

Swine Technician

Green Ash Farms
07.2019 - 09.2020

Some College (No Degree) - SCA- Special Care Aid

Southeast Community College

High School Diploma -

Rocanville School

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Tania Hunter