Tania Gupta
Summary
Results-oriented professional with extensive experience in diverse customer service environments and administrative support. Proven track record of enhancing operational efficiency and client satisfaction through effective communication and team collaboration. Strong organizational skills with a commitment to delivering high-quality support in clinical and administrative contexts. Eager to leverage background in business management and customer relations to contribute to Infoempregos\' mission of fostering continuous learning and growth. Excels in pivotal roles, known for adaptability, reliability, and delivering results that enhance guest experiences through multitasking, problem-solving, and maintaining a welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front desk Agent
Sandman hotel and suits
07.2022 - Current
- Deliver exceptional service, significantly enhancing guest satisfaction and loyalty.
- Streamline check-in and check-out processes, successfully reducing wait times.
- Collaborate with cross-functional teams to efficiently resolve guest requests.
- Manage inventory with precision, ensuring optimal stock usage while maintaining resource efficiency.
- Maintain accurate records and billing procedures, upholding financial integrity.
Administrative assistant
Simply Computing
12.2023 - 11.2024
- Managed schedules effectively, boosting office efficiency by 18% and enhancing task completion timelines.
- Streamlined document management processes, reducing retrieval time by 12% and amplifying productivity.
- Coordinated team communications, fostering collaboration and enhancing interdepartmental projects.
- Maintained precise records and documentation, ensuring compliance with company policies and bolstering executive decision-making.
Shift supervisor
Dominos Pizza
07.2021 - 03.2023
- Led a team of 10 to optimize delivery processes, achieving faster service times and significantly enhancing customer satisfaction.
- Coordinated staff schedules to guarantee adequate coverage, resulting in improved team morale and operational efficiency.
- Maintained accurate inventory records, successfully reducing waste and ensuring stock availability during peak hours.
- Analyzed sales data to identify trends, enabling targeted promotions that contributed to noticeable revenue growth.
- Streamlined delivery routing, reducing wait times and elevating customer satisfaction through enhanced efficiency.
- Evaluated customer feedback to refine service protocols, leading to marked improvements in service quality.
Customer service manager
Walmart
09.2020 - 10.2021
- Led the customer service team, enhancing response times and customer satisfaction scores.
- Resolved escalated issues effectively, boosting customer loyalty and retention.
- Implemented comprehensive training programs, increasing team efficiency and morale.
- Analyzed customer feedback, driving service improvements and fostering innovation.
- Championed cross-departmental initiatives, achieving operational excellence.
Education
Post graduation - business management
Selkirk College
07.2022
Bachelor's - Business Administration
CMS Jain university
08.2019
Skills
- Appointment coordination
- Client engagement
- Inventory tracking expertise
- Service excellence
- Effective multitasking
- Effective negotiation techniques
- Effective communication
Languages
English
Native or Bilingual
Certification
First Aid
Ms Office
Serve it right
Timeline
Administrative assistant
Simply Computing
12.2023 - 11.2024
Front desk Agent
Sandman hotel and suits
07.2022 - Current
Shift supervisor
Dominos Pizza
07.2021 - 03.2023
Customer service manager
Walmart
09.2020 - 10.2021
Bachelor's - Business Administration
CMS Jain university
Post graduation - business management
Selkirk College
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