Tania Garcia Diaz
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Cleaning Crew Member
VCMAGI-CLEAN
02.2024 - Current
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
Customer Services Assistant
Munchies Snack
09.2022 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Boosted sales performance with exceptional product knowledge and persuasive communication skills.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
Babysitter
Paola Ruiz Urbina
06.2021 - 07.2022
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Supervised children on playground to help develop physical and social skills.
- Coordinated playdates and outings to meet children's physical and social needs.
Education
Customer Relationships Specialist - Customer Services
Cornerstone International Community College
08.2024
Skills
- Assertiveness
- Complaint Handling
- Patience and Empathy
- Reliability
- Problem-Solving
- Efficient Cleaning Techniques
- Team Collaboration
- Decision-Making
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cleaning Crew Member
VCMAGI-CLEAN
02.2024 - Current
Customer Services Assistant
Munchies Snack
09.2022 - 05.2024
Babysitter
Paola Ruiz Urbina
06.2021 - 07.2022
Customer Relationships Specialist - Customer Services
Cornerstone International Community College
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