Tania Galarza
Fontana
Summary
Well-rounded Bartender/server committed to providing guests with genuine hospitality and delivering exceptional service to be able to get repeat customers/regulars for the restaurant. Reliable and responsible worker, will always be ready for any task at hand. Talented and skilled multitasker comfortable juggling multiple things at once while remaining calm. Motivated and service oriented with many years of high volume restaurant experience.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Bartender
Famous Dave's Bar-B-Que
Rancho Cucamonga
11.2018 - Current
- Have a welcoming personality and being able to handle a lot of multitasking
- Mixing cocktails and beverages according to standardized recipes
- Provided exceptional customer service in a fast-paced environment while being able to handle a full bar top/bar area
- Maintained cleanliness and organization of bar area during shifts.
- Assisted in training new bartenders on drink preparation techniques.
- Always restock supplies as needed.
- Developed positive relationships with regular customers to enhance experience.
- Knowledge on cocktails and food items to be able to upsell and get people to try new things
Server
El Torito
Rancho Cucamonga
07.2012 - 10.2018
- Provided exceptional customer service to a high volume of daily customers with a smile and kind personality
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took and processed food and drink orders accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Kept a fully stocked server station at all times
- Handled cash transactions and managed point-of-sale system effectively.
- Resolved customer complaints promptly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Montclair High School
Montclair, CASkills
- Customer upselling
- POS operation
- Order accuracy
- Effective communication
- Problem solving
- Outstanding customer service
- Engaging personality
- Strong multitasking
- organization & efficiency
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Food Handlers card, ABC alcohol server certification
References
References available upon request.
Timeline
Bartender
Famous Dave's Bar-B-Que
11.2018 - Current
Server
El Torito
07.2012 - 10.2018
Montclair High School