Tania Cepeda
Toronto
Summary
Enthusiastic, organized and reliable candidate, able to solve problems and manage multiple trades with a positive attitude, willing to learn and take on additional responsibilities to help the team achieve the proposed objectives.
Overview
6
6
years of professional experience
Work History
Office Cleaner
Hallmark
08.2022 - Current
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
Waitress
Colombian Restaurant
03.2022 - 04.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Customer Service Cashier
Restaurant
09.2021 - 12.2021
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Logistics Supervisor
Distrialta
02.2019 - 08.2021
- Prepared weekly employee work schedules to meet operational needs.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded expenses and maintained accounting records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
Education
Currently -
English As A Second Language (ESL)
Toronto, ONVet
Universidad De Ciencias Aplicadas Y Ambientales
Bogota, ColSecondary -
School Colombo Brighton
Calle165#56a4911.2018
Skills
- Active learning
- Reasoning and problem solving
- Empathy
- Interpersonal relations
- Decision making
- Assertive communication
- Flexibility and adaptability
- Creative thinking
Timeline
Office Cleaner
Hallmark
08.2022 - Current
Waitress
Colombian Restaurant
03.2022 - 04.2022
Customer Service Cashier
Restaurant
09.2021 - 12.2021
Logistics Supervisor
Distrialta
02.2019 - 08.2021
Currently -
English As A Second Language (ESL)
Vet
Universidad De Ciencias Aplicadas Y Ambientales
Secondary -
School Colombo Brighton
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