TANIA CARVALHO
Toronto
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
2
2
years of professional experience
Work History
Clinical Aide
Womens College Hospital
02.2022 - Current
- Experience in any section needed; -Train new employees ; -Clean slicing, grinder, saw machine; -Do orders; -Serve clients; - Prepare and organize packages; -Cashier services; -Help on food preparing; -Answer phone calls for orders;
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Maintained up-to-date patient records with medical histories and test results.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Equipped patients with assistance required for basic care.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Environmental Service Partner
Women’s College Hospital
12.2021 - Current
- Cleans and disinfects all horizontal and vertical surfaces including patient care equipment in assigned work area including offices, washrooms, exam rooms, procedure rooms, Lab spaces and Surgery spaces -Cleans and maintains all public spaces including elevators, parking lots, lobby, etc
- Answer and respond to all pages and call's in a timely manner -Distributes clean linen and disposes and transports soiled linen, waste and soiled instruments -Performs floor care including vacuuming, spot cleaning carpets, stripping and waxing, scrubbing, burnishing, dust mopping and auto scrubbing -Applies clean linen to tables and stretchers - Set up and arrange furniture and equipment for events -replenishes all consumables -Transports patients and equipment -Performs terminal cleaning in accordance with best practices -Support assessment center and terminal cleaning (Covid);
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Operated electronic backpack vacuums and floor sweepers.
Education
Stratford Career Institute for Administrative
High school diploma - undefined
Dante Alighieri Academy
2019
Skills
- Organization
- Medical Equipment Functionality
- Patient and Caregiver Education
- Transportation Assistance
- Patient Admission
- Proper Waste Disposal
- Remote Video Conferencing
- Mobility Devices
- Document Filing
- Supply Restocking
- Bookkeeping Support
- Sterilize Instruments
- Specimen Transportation
- Patient Scheduling
- Office Supplies and Inventory
- Patient Engagement
- Cleaning and Sanitizing
- Managing Medical Laboratory Equipment
- Supporting Daily Living Needs
- Punctual
- Teamwork
- Interest to learn
- Responsible
- Customer service
- Faster learner
- Flexible
- Telephone Etiquette
- Complex Problem-Solving
- Appointment Scheduling
- Nursing Assistance
- Treatment Room Preparation
- Verbal and Written Communication
Timeline
Clinical Aide
Womens College Hospital
02.2022 - Current
Environmental Service Partner
Women’s College Hospital
12.2021 - Current
Stratford Career Institute for Administrative
High school diploma - undefined
Dante Alighieri Academy
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