Tania Batra
Saskatoon,Saskatchewan
Summary
Customer service and technical support expert with a proven track record in troubleshooting and resolving customer issues efficiently. Proficient in using data applications and ticketing systems to document cases and deliver effective solutions. Extensive experience in telecom sales with TELUS, enhancing communication and analytical skills. Currently advancing knowledge in communication and project management at Saskatchewan Polytechnic.
Overview
1
1
year of professional experience
Work History
Sales Associate
Telus
Saskatoon, Saskatchewan
12.2024 - Current
- Exceeded monthly sales targets by marketing TELUS internet, wireless, and TV solutions to residential customers.
- Educated customers on telecom services while addressing technical inquiries and resolving concerns promptly.
- Created and submitted sales contracts in compliance with company policies.
- Strengthened communication and negotiation skills through daily customer interactions.
Education
Post Geraduate Diploma - Project Management Program
Saskatchewan Polytechnic
Saskatoon, SK01-2025
Post Geraduate Diploma - Advanced Communication For Professionals
Saskatchewan Polytechnic
Saskatoon, SK09-2024
Bachelor of Arts - Arts
Punjab University
Chandigarh, IN01-2023
Skills
- Customer service and complaint resolution
- Technical troubleshooting
- Ticketing systems and documentation
- Telecom sales and client relations
- Internet and networking knowledge
- Windows and macOS support
- Analytical problem-solving
- Team collaboration
- Written and verbal communication
- Keyboarding proficiency
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Sales Associate
Telus
12.2024 - Current
Post Geraduate Diploma - Project Management Program
Saskatchewan Polytechnic
Post Geraduate Diploma - Advanced Communication For Professionals
Saskatchewan Polytechnic
Bachelor of Arts - Arts
Punjab University
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