Tanya Baldwin
Shelburne,ON
Summary
Dynamic leader with a proven track record at Goeasy , excelling in sales growth and team leadership. Expert in leveraging industry expertise and critical thinking to drive revenue growth and enhance customer relations. Demonstrated success in staff training and development, achieving significant improvements in team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Territory Development Manager
Odonnell Enterprise
10.2024 - Current
- Leveraged market research data to inform strategic planning efforts and optimize resource allocation within the territory.
- Managed a diverse portfolio of clients, ensuring their needs were met while driving revenue growth in the territory.
- Utilized CRM systems effectively to manage client information, track sales activity, and forecast revenue accurately.
- Expanded product distribution channels by partnering with new retailers and distributors in the region.
- Implemented innovative marketing strategies that effectively promoted product offerings and generated leads.
- Conducted regular client visits to provide exceptional customer service and identify opportunities for upselling or cross-selling products.
- Collaborated with internal teams to streamline processes, improve communication, and increase overall efficiency within the territory.
Goeasy
Senior Manager of National Sales
04.2020 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Goeasy
Regional Management
05.2016 - 04.2020
- Worked effectively in fast-paced environments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Goeasy
Branch Manager
11.2015 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Bio Chemistry With A Minor in Human Behaviours
Wilfred Laurier
Waterloo, ON07-2000
Skills
- Sales presentations
- Industry expertise
- Competitive analysis
- Territory expansion
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Timeline
Territory Development Manager
Odonnell Enterprise
10.2024 - Current
Goeasy
Senior Manager of National Sales
04.2020 - 11.2023
Goeasy
Regional Management
05.2016 - 04.2020
Goeasy
Branch Manager
11.2015 - 05.2016
Bachelor of Science - Bio Chemistry With A Minor in Human Behaviours
Wilfred Laurier
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