Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tan Hung Nguyen

Santa Ana

Summary

Results-driven Waiter skilled in enhancing guest experiences and driving sales through effective upselling. Expertise in conflict resolution and team collaboration fosters a positive dining atmosphere. Delivers exceptional service by meeting diverse customer needs and maintaining professionalism in fast-paced settings. Strong in order accuracy, table management, and staff training, contributing to overall team success.

Overview

2
2
years of professional experience

Work History

Waiter

Pho Holic Restaurant
Westminster
11.2023 - Current
  • Delivered efficient service during high-volume shifts, serving 50-70 guests per shift.
  • Increased average check size through strategic upselling, enhancing overall daily sales.
  • Resolved customer concerns promptly, turning potential complaints into positive feedback.
  • Trained new staff on service standards and safety procedures, fostering consistent service quality.
  • Operated POS systems accurately, processing payments and minimizing register discrepancies.
  • Maintained dining area cleanliness, supporting smooth operations during peak periods.

Education

High School Diploma -

Bolsa Grande High School
Westminster, CA
05-2022

Some College (No Degree) - Civil Engineering

Cypress College
Cypress, CA
03-2026

Skills

  • Menu knowledge
  • Order tracking
  • Payment processing
  • Upselling strategies
  • Customer service
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Conflict resolution
  • Time management
  • Training and development
  • Technical problem solving
  • Software proficiency
  • Microsoft Office
  • Equipment maintenance
  • Project management

Languages

English
Professional
Vietnamese
Native/ Bilingual
Spanish
Elementary

Timeline

Waiter

Pho Holic Restaurant
11.2023 - Current

High School Diploma -

Bolsa Grande High School

Some College (No Degree) - Civil Engineering

Cypress College
Tan Hung Nguyen